Lone worker

Course outline

Our lone worker training will improve the health and safety, self-awareness and confidence of people who have to work without supervision. The training will focus on communication skills, risk assessment practices, positive body language, stance and positioning skills.

The course is designed to improve understanding of your organisation’s lone worker policy whilst helping staff to feel empowered to resolve situations effectively and safely when working alone.

Suggested attendees

All frontline staff whose work brings them into direct contact with visitors and are identified as being employed in lone working roles.

This Education Lone Worker training course is aimed at all staff including:

  • Staff who work alone
  • Teachers
  • Assistant teachers
  • Managers
  • Receptionist staff

Course content

Lone working and personal safety

  • Lone working definitions
  • Work-based case studies
  • Impact factors – personal and environmental
  • Dynamic risk assessment

Policies and procedures

  • Your policy
  • Post-incident
  • Options of support

Communication and lone working strategies

  • Managing conflict
  • Control measures

Physical stance and positioning

  • Posture
  • Distance
  • Crisis communication
  • Escape routes
  • Tactical awareness

By the end of this course your team will be able to:

  • Define lone working
  • Identify personal safety risks
  • Understand policies to keep you safe
  • Demonstrate positive communication and strategies

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
  • Duration 3.5 hours

  • Delegates 16 Max

Delivery methods

IKON Live remote workplace

Our effective remote communications training enables your people to get the training they need wherever they are, with a real life IKON trainer, via Microsoft Teams.


Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.

Train the

IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.

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