Managing challenging behaviour – practical

Course outline

Learn techniques to prevent harm due to challenging behaviour while maintaining a safe and supportive service where an ongoing duty of care exists.

This course teaches staff to remove themselves from a potentially dangerous situation and safely hold or relocate whilst understanding the medical and legal implications of using techniques.

Suggested attendees

All frontline staff and those facing challenging or aggressive behaviour.

This Facilities, Retail & Leisure Managing Challenging Behaviour – Practical training course is aimed at all staff including:

  • All new employees
  • Public-facing staff
  • Those facing challenging or aggressive behaviour

Course content

Distance, stance and positioning

  • Posture
  • Tactical awareness

Relocation and distraction

  • Safe moving
  • Hip checking

Breakaway and disengagement

  • Disengagement techniques
  • Scenarios

Safe holding skills

  • Safe holding in pairs
  • Standing, supine and seated interventions
  • Scenarios

Medical implications of techniques

  • Positional asphyxia
  • Safe practice

By the end of this course your team will be able to:

  • Recognise the signs of challenging behaviour
  • De-escalate using excellent communication
  • Demonstrate safe tactical skills to minimise risk
  • Escape from an aggressive situation safely
  • Hold and relocate service users to maintain safety
  • Understand the legal and moral position

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area

  • Duration 3.5 hours

  • Delegates 12 Max

Delivery methods

Face-to-face
training

Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.

Train the
trainer

IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.

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Facilities, retail and leisure prospectus

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    • Thank you, a wonderfully engaging course. Will be sending my engineers soon with confidence that they will learn a lot from it.

      Grosvenor Facilities Management

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