Feeling safe in challenging situations
Local authority & housing
Local authority & housing training
Our training helps people working in local authorities and housing associations to manage challenging and aggressive behaviour.
We have long-established working relationships with our clients and have developed training to tackle the specific challenges faced by people working in this sector.
- Managing challenging behaviour
- Physical skills
We understand that best practice and legislation are continually evolving and that frequently, your people are required to work alone or be faced by someone with a medical condition.
We believe that everyone has the right to feel safe at work.
Our stand-alone courses
Each of these training courses can be delivered independently or as part of a bespoke programme.
- Conflict resolution
- Conflict resolution and personal safety
- Dementia awareness
- Lone worker
- Managing challenging behaviour – practical
- Managing challenging behaviour – theory
- Mental health awareness
- Resolving telephone conflict
Our clients include city, borough & county councils as well as housing partnerships/organisations.
Our effective remote communications training enables your people to get the training they need wherever they are, with a real life IKON trainer, via Microsoft Teams.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.
IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.
Introducing Kyla! Hear from Kyla about her journey to joining IKON Training… “Having worked within accounts for the Insurance Industry for over 18 years, I felt it was time for a change. I could not believe my luck when LinkedIn sent me an email letting me know of an opportunity at IKON Training which provided […]Read more
Recent local authority and housing insights
We listen to our clients
Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.
Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!