Conflict Resolution & Personal Safety Training - Local Authority & Housing Sector

Course outline

Combines the best of Conflict Resolution, Lone Worker and Breakaway for teams that face a higher level of risk on a day-to-day basis.

It will raise self-awareness, improve confidence and teach people how to safely remove themselves from potential harm.

Suggested attendees

All frontline staff and all those facing challenging or aggressive behaviour.

This Local Authority & Housing Conflict Resolution & Personal Safety training course is aimed at all staff including:

  • All new employees
  • Frontline Teams
  • Lone Workers
  • Enforcement Teams

Course content

Exploring conflict & lone working

  • Defining conflict
  • Lone working challenges
  • Common causes
  • Recognising behavioural changes

Communication models and de-escalation 

  • Verbal and non-verbal communication
  • Communication and de-escalation models and strategies
  • Control measures

Procedural, environmental and legal responsibilities

  • Dynamic risk assessing
  • Information gathering
  • Impact factors- personal and environmental
  • Policies and procedures
  • The legal framework and how it can support you

Lone working and personal safety

  • Self-awareness in lone working situations
  • Distance, stance and positioning
  • Tactical awareness
  • Disengagement techniques

Incident reporting and support

  • Documentation and systems
  • Post-incident procedures
  • Options for support

By the end of this course your team will be able to:

  • Recognise escalating behaviour
  • Reduce the risk of conflict occurring
  • Implement measures to successfully manage a conflict situation
  • Interpret procedural, environmental and legal context of violence
  • Safely remove themselves from harm

At the end of this course your team will receive:

  • A certificate of attendance
  • Access to a dedicated delegate resource area via IKON Academy
  • Duration 6 hours

  • Delegates 12 Max

Delivery methods

Face-to-face
training

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Train the
trainer

IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

Contact us:

    We listen to our clients

    • Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.

      Course delegate,
      Suffolk County Council

    • Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!

      Plymouth City Council

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      Let’s talk 01473 927 333

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