Combines the best of Conflict Resolution, Lone Worker and Breakaway for teams that face a higher level of risk on a day-to-day basis. It will raise self-awareness, improve confidence and teach people how to safely remove themselves from potential harm.
All frontline staff and all those facing challenging or aggressive behaviour.
This Local Authority & Housing Conflict Resolution & Personal Safety training course is aimed at all staﬀ including:
- All new employees
- Frontline Teams
- Lone Workers
- Enforcement Teams
- What is conflict?
- Common causes
- Stages of conflict
Communication models and de-escalation
- Delegate experiences
- Communication models
- Verbal and non-verbal communication
Procedural, environmental and legal responsibilities
- Use of force legislation
- Risk assessments
Lone working and personal safety
- Policies and procedures
- Best practice
Distance, stance and positioning
- Action vs. reaction
- Tactical awareness
- Disengagement techniques
- Medical implications
Incident reporting and support
- Documentation and systems
- Post-incident procedures
- Options for support
By the end of this course your team will be able to:
- Recognise conﬂict and the causes
- De-escalate aggressive behaviour eﬀectively
- Understand procedural and legal context of violence
- Provide post-incident procedures
At the end of this course your team will receive:
- A certificate of attendance
- Receive a course workbook
- Access to a dedicated delegate resource area
Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.
IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.
Other local authority and housing courses
- Conflict resolution
- Dementia awareness
- Lone worker
- Managing challenging behaviour – practical
- Managing challenging behaviour – theory
- Mental health awareness
- Resolving telephone conflict
Local authority and housing prospectusDownload local authority and housing prospectus
We listen to our clients
Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.
Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!