Our lone worker training will improve the health & safety, self-awareness and confidence of people who have to work without supervision. The training will focus on communication skills, risk assessment practices, positive body language, stance and positioning skills.
The course is designed to improve understanding of your organisation’s lone worker policy whilst helping staff to feel empowered to resolve situations effectively and safely when working alone.
All staff recognised as lone workers.
This Local Authority & Housing Lone Worker training course is aimed at all staﬀ including:
- All new employees
- Community-based teams
Lone working and personal safety
- Lone working definitions
- Work-based case studies
- Impact factors – personal and environmental
- Dynamic risk assessment
Policies and procedures
- Your policy
- Options of support
Communication and lone working strategies
- Managing conflict
- Control measures
Physical stance and positioning
- Crisis communication
- Escape routes
- Tactical awareness
By the end of this course your team will be able to:
- Recognise conﬂict and the causes
- De-escalate aggressive behaviour eﬀectively
- Understand procedural and legal context of violence
- Provide post-incident procedures
At the end of this course your team will receive:
- A certificate of attendance
- Receive a course workbook
- Access to a dedicated delegate resource area
Our effective remote communications training enables your people to get the training they need wherever they are, with a real life IKON trainer, via Microsoft Teams.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.
IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.
Other local authority and housing courses
- Conflict resolution
- Conflict resolution and personal safety
- Dementia awareness
- Managing challenging behaviour – practical
- Managing challenging behaviour – theory
- Mental health awareness
- Resolving telephone conflict
Local authority and housing prospectusDownload local authority and housing prospectus
We listen to our clients
Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.
Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!