Managing challenging behaviour – theory

Course outline

This course is a pre-requisite to the practical training. This course is designed so that your people will be able to identify and manage challenging behaviour pro-actively. By the end of the course they will be able to understand and implement de-escalation strategies with a focus on early intervention.

Suggested attendees

All frontline staff and all those facing challenging or aggressive behaviour.

This Local Authority & Housing training course is aimed at all staff including:

  • All new employees
  • Those facing challenging and aggressive behaviour
  • Children’s Services
  • Teaching Staff

Course content

Understanding challenging behaviour in your setting

  • Experiences and challenges faced
  • Causes, triggers and precursors
  • Iceberg theory

Behaviour triggers and the changes that indicate escalation towards violence

  • Recognising behaviour changes
  • Warning and danger signs

De-escalation strategies and techniques

  • Use of force legislation
  • Risk assessments
  • Policy and best practice
  • Mental Capacity Act

Legal rights and responsibilities

  • Policies and procedures
  • Legislation

By the end of this course your team will be able to:

  • Recognise the signs of challenging behaviour
  • De-escalate using excellent communication
  • Understand the legal and moral position

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
  • Duration 3.5 hours

  • Delegates 16 Max

Delivery methods

IKON Live remote workplace
training

Our effective remote communications training enables your people to get the training they need wherever they are, with a real life IKON trainer, via Microsoft Teams.

Face-to-face
training

Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.

Train the
trainer

IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.

Contact us:

    How would you like to be contacted?


    We listen to our clients

    • Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.

      Course delegate,
      Suffolk County Council

    • Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!

      Plymouth City Council

      View all

      Let’s talk 01473 927 333

      Please select sector
      Education and further learning Facilities, retail and leisure Health and social care Local authority and housing NHS Transport