Managing challenging behaviour

NHS Training

NHS training

IKON has built successful working relationships with over 40 NHS Trusts and Healthcare Providers by delivering effective training across the whole spectrum of conflict resolution and challenging behaviour management.

Download NHS prospectus

Our unique understanding of the challenges faced by those working in this sector has helped us build a suite of courses specifically designed to meet the needs of people working in the NHS:

Delivery methods

IKON Live remote workplace

Our effective remote communications training enables your people to get the training they need wherever they are, with a real life IKON trainer, via Microsoft Teams.


Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.

Train the

IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.

IKON insights

  • Posted: July 27, 2022, News Staff Spotlight

    Staff Spotlight: Kyla

    Introducing Kyla! Hear from Kyla about her journey to joining IKON Training… “Having worked within accounts for the Insurance Industry for over 18 years, I felt it was time for a change. I could not believe my luck when LinkedIn sent me an email letting me know of an opportunity at IKON Training which provided […]

    Read more

Recent nhs insights

  • Posted: April 20, 2022, Blog, NHS conflict-resolution, IKON Live, NHS

    IKON awarded a grant by New Anglia Local Enterprise

    Hello and welcome to the latest IKON blog in which we bring you some exciting news that will positively impact the services we’re able to provide to our customers. The news is that IKON has been awarded a Plan For the Future Grant by New Anglia Local Enterprise for Norfolk and Suffolk and East Council.  […]

    Read more
  • Posted: November 30, 2021, NHS

    Women’s Personal Safety Seminars delivered to NHS Trust via IKON Live

    On 25 November, Lewisham & Greenwich NHS Trust were given Women's Personal Safety seminars by IKON trainers Pat Lane and Sam Cherubin. Delivered via the innovative remote IKON Live platform, it was an information-packed event, well-received by all. With rising levels of abuse being experienced by NHS staff due to staff shortages, personal safety is more important than it has ever been. In this article, we take a closer look at how IKON Live is helping to arm women with the knowledge they need to keep themselves safe.

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  • Posted: November 16, 2021, NHS

    IKON Live – providing flexible training to NHS personnel

    Working on the frontline in the healthcare industry has been challenging over the last two years, with the pandemic causing havoc for our NHS heroes. However, it’s always been a difficult job dealing with unreasonable and threatening behaviour - it’s just one of those unavoidable occupational hazards, you have to put up with, right?

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We listen to our clients

  • ... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.

    Colchester Provide CIC

  • I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.

    King’s College Hospital NHS Foundation Trust

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