Combines the best of Conflict Resolution, Lone Worker and Breakaway for teams that face a higher level of risk on a day-to-day basis. It will raise self-awareness, improve confidence and teach people how to safely remove themselves from potential harm.
All frontline staff and those facing challenging or aggressive behaviour.
This NHS Conflict Resolution & Personal Safety training course is aimed at all staﬀ including:
- All new employees
- Staff facing challenging or aggressive behaviour
- What is conflict?
- Common causes
- Stages of conflict
Communication models and de-escalation
- Delegate experiences
- Communication models
- Verbal and non-verbal communication
Procedural, environmental and legal responsibilities
- Use of force legislation
- Risk assessments
Lone working and personal safety
- Policies and procedures
- Best practice
Distance, stance and positioning
- Action vs. reaction
- Tactical awareness
- Disengagement techniques
- Medical implications
Incident reporting and support
- Documentation and systems
- Post-incident procedures
- Options for support
- Recognise escalating behaviour
- Reduce the risk of conflict occurring
- Implement measures to successfully manage a conflict situation
- Interpret procedural, environmental and legal context of violence
- Safely remove themselves from harm
At the end of this course your team will receive:
- Certificate of attendance
- Post-course resources
Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.
IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.
We listen to our clients
... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.
I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.