Lone worker
Course Outline
Our lone worker safety training will improve the health and safety, self-awareness and confidence of people who have to work without supervision. The training will focus on communication skills, risk assessment practices, positive body language, stance and positioning skills.
The course is designed to improve understanding of your organisation’s lone worker policy whilst helping staff to feel empowered to resolve situations effectively and safely when working alone.
Suggested attendees
Staff recognised as lone workers, eg members of community teams.
This NHS Lone Worker training course is aimed at all staff deemed to be lone workers throughout the NHS including:
- Community staff, clinical and non-clinical
- Community doctors and healthcare professionals
- Community Midwives
Course content
Lone working and personal safety
- Lone working definitions
- Work-based case studies
- Impact factors – personal and environmental
- Dynamic risk assessment
Policies and procedures
- Your policy
- Post-incident
- Options of support
Communication and lone working strategies
- Managing conflict
- Control measures
Physical stance and positioning
- Posture
- Distance
- Crisis communication
- Escape routes
- Tactical awareness
By the end of this course your team will be able to:
- Define lone working
- Identify personal safety risks
- Understand policies to keep you safe
- Demonstrate positive communication and strategies
At the end of this course your team will receive:
- A certificate of attendance
- Receive a course workbook
- Access to a dedicated delegate resource area
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Duration 3.5 hours
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Delegates 16 Max
Delivery methods
IKON Live remote workplace
training
Our effective remote communications training enables your people to get the training they need wherever they are, with a real life IKON trainer, via Microsoft Teams.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.
Train the
trainer
IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.
We listen to our clients
... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.
I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.