NHS Security Teams Training Course
Course outline
This course is designed for healthcare security and response teams involved in the proactive management of violence and aggression.
The course will examine how to respond, communicate, and defuse safely, effectively and lawfully to situations. Practical skills that may be used as a last resort to prevent individuals from harming themselves or others will be explored on day whilst also understanding the medical and legal implications of suing physical techniques.
Suggested attendees
All frontline NHS staff whose role requires them to proactively attend aggressive incidents. Under legislation it is an employer’s responsibility to ensure that individuals and roles are risk-assessed in relation to violence and aggression.
Security Team training is appropriate for staff in roles including:
- Security Teams
- Portering Staff
- Site Managers/Ward Managers
- Clinical Response Teams
- Safeguarding/Health and Safety
Course content
THEORY
Roles and responsibilities
- Responding to situations
- Assessing risks
- Clinical vs Non clinical
- NHS security
De-escalation and prevention skills
- Recognising changing behaviours
- Customer service skills
- Attitude and behaviour model
- Listening model to defuse
- De-escalation strategies
Legal rights and responsibilities
- Policies and procedures
- Legal framework to support decision making
Reporting and support
- Documentation and systems
- Post-incident procedures
PRACTICAL
Stance and positioning
- Positive body language
- Reactionary gap
- Tactical awareness
Breakaway and re-location techniques
- Disengagement techniques
- Balance displacement techniques
Restrictive physical intervention
- Standing, supine and seated interventions
- Restraint/escorting techniques to relocate individuals
Medical implications of techniques
- Identifying risks of restrictive interventions
- Recognising the medical implications of restrictive interventions
- Positional asphyxia
By the end of this course your team will be able to:
- Recognise and respond to incidents
- Demonstrate excellent communication skills
- Reduce risks for patients and visitors
- Escape from an aggressive situation
- Hold and relocate using accredited techniques
- Understand the legal and medical implications of restraint
- Competently report and debrief an incident
At the end of this course your team will receive:
- A certificate of attendance
- Access to a dedicated delegate resource area via IKON Academy
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Duration 2 days
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Delegates 12 Max
Delivery methods
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
We listen to our clients
We have been using IKON for two years. We have found the trainers to be knowledgeable, informative, engaging and, importantly, open to listening and understanding the challenges of our specific environment. Especially good is their aftercare, offering support and guidance with situations and issues after the training is completed.