• UK’s leading conflict resolution and managing challenging behaviour training specialist

    We’ve never stopped learning; developing our team and our training.

    Industry insights and news
  • Positively confident at work

    We believe every individual has the right to feel safe and confident in the workplace

    Discover courses available for your sector
  • High-quality, IKON employed trainers

    Our people are experts in delivering course content and are as committed to the success of your training as we are.

    Find out more about us
  • Have you discovered IKON Live remote workplace training?

    High-quality, real-time training courses delivered by an IKON Trainer live, via Microsoft Teams in your workplace.

    Find out more about IKON Live

    Sector-specific training

    Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the leading conflict resolution and conflict management specialist training providers in the UK.

    The high quality of IKON training is renowned across the sectors in which we work: Education and Further Learning, Facilities Retail and Leisure, Health and Social Care, Local Authority and Housing, NHS, Transport.

    We work with more than 40 NHS Trusts and healthcare providers, for example, and are the approved Children’s Services supplier for Suffolk County Council.




    IKON Training services have been certified by the BILD Association of Certified Training as complying with the Restraint Reduction Network Training Standards. IKON is recognised by the Institute of Conflict Management (ICM) as a Quality Award Centre. The ICM sets the standards in the delivery of conflict management training. All our courses are nationally accredited. IKON Training have cyber essentials certification.

    It’s the IKON way

    Feeling safe and confident at work has never been more important. Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the UK’s leading conflict resolution and conflict management specialist training providers.

    We are committed to supporting your people to learn and perform at their best wherever they are.

    Get in touch

      How would you like to be contacted?

      Recent IKON insights

      • Posted: July 27, 2022, News Staff Spotlight

        Staff Spotlight: Kyla

        Introducing Kyla! Hear from Kyla about her journey to joining IKON Training… “Having worked within accounts for the Insurance Industry for over 18 years, I felt it was time for a change. I could not believe my luck when LinkedIn sent me an email letting me know of an opportunity at IKON Training which provided […]

        Read more
      • Posted: July 27, 2022, Blog, Education and further learning, News

        Promoting positive behaviour in the education sector

        James Crown, IKON Training & Development Manager, delivering Managing Challenging Behaviour Training at Suffolk One Sixth Form College. A Union survey in April 2021 found that 6% of teachers said they had been subjected to physical violence by pupils in the past year. The survey also reports that 38% were subject to verbal abuse.  It […]

        Read more
      • Posted: June 22, 2022, News

        Staff Spotlight: Nick

        Introducing Nick! Hear from Nick about his journey to joining IKON Training… “I joined IKON Training at an exciting time when online learning had two years of real innovation and development during the global pandemic. It is a great privilege to work with a visionary company that wants to ensure its training and resources are […]

        Read more

      Delivery methods

      IKON Live remote workplace

      Our effective remote communications training enables your people to get the training they need wherever they are, with a real life IKON trainer, via Microsoft Teams.


      Many of our courses, especially those with physical skills, can be delivered in a face-to-face training environment, either at your venue or ours.

      Train the

      IKON’s Train the trainer service will enable your team to deliver motivational and insightful training that builds confidence and trust with delegates.

      Positively confident at work

      We believe that everyone has the right to feel safe and confident at work.

      • Sector-specialist trainers employed by us
      • Modular courses tailored to your needs
      • Preparation for and support through inspections
      • Comprehensive audit trails
      • Thorough post-course reports
      • Regular professional feedback and advice
      • Next-stage recommendations
      Find out more about us

      Watch the team discuss the features of our new IKON Live remote workplace training platform.

      We listen to our clients

      • Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.

        Course delegate,
        Suffolk County Council

      • Very informative and fun way to learn, good balance of theory and practical demonstrating effective practices to safeguard myself my patients and their families and friends.

        Marie Curie

      • Merseyrail has been working for IKON for almost ten years. IKON has developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.

        Daniel Dale,
        Competency Training Manager, Merseyrail

      • ... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.

        Colchester Provide CIC

      • Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!

        Plymouth City Council

      • Very good course/trainers. Best training of this kind I have been on. Very enjoyable, very interactive & engaging.

        J Potsford, Potsford Care Services

      • Thank you, a wonderfully engaging course. Will be sending my engineers soon with confidence that they will learn a lot from it.

        Grosvenor Facilities Management

      • The course was great fun and very informative, would highly recommend.

        Merseyrail Transport

      • Thank you. Best training we’ve had delivered.

        Suffolk One

      • I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.

        King’s College Hospital NHS Foundation Trust

        View all

        Let’s talk 01473 927 333

        Please select sector
        Education and further learning Facilities, retail and leisure Health and social care Local authority and housing NHS Transport