• UK’s leading conflict resolution and managing challenging behaviour training specialist

    IKON Training believes in a world where every individual has the right to feel safe and confident in their place of work.

    Industry insights and news
  • Empowering people together

    By empowering people across a range of industries to feel safer and more confident, and providing them with the skills to manage conflict – IKON is helping to create a more positive and productive workplace, and ultimately, a better community for everyone.

    Discover courses available for your sector
  • Learn more about IKON Training

    The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently.

    Find out more about our team
  • Training delivered in the ways that work best for you

    With a deep understanding of the challenges and opportunities businesses face in today’s fast-paced and ever-changing landscape, our team continue to guide and empower, one life-changing training program at a time.

    Find out more about how we deliver training

    Sector-specific training

    IKON Training exists to make a positive impact on the lives of people in frontline roles – those who are often faced with challenging behaviour in the workplace.

    Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the leading conflict resolution and conflict management specialist training providers in the UK.

    The high quality of IKON Training’s conflict resolution courses is renowned across the sectors in which we work: Education and Further Learning, Facilities Retail and Leisure, Health and Social Care, Local Authority and Housing, NHS, and Transport.

    We work with more than 80 NHS Trusts and healthcare providers, for example, and are the approved Children’s Services supplier for Suffolk County Council.



    Trusted & Certified

    IKON Training services have been certified by the BILD Association of Certified Training as complying with the Restraint Reduction Network Training Standards. IKON is recognised by the Institute of Conflict Management (ICM) as a Quality Award Centre. The ICM sets the standards in the delivery of conflict management training. All our courses are nationally accredited. IKON Training have cyber essentials certification.

    • Bild ACT and RRN logo certified training service
    • Institute of Conflict Management logo

    It’s the IKON way

    Feeling safe and confident at work has never been more important. Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the UK’s leading conflict resolution and conflict management specialist training providers.

    We are committed to supporting your people to learn and perform at their best wherever they are.

    Get in touch


    Fill in the form below to send us an enquiry about our training services.

    Recent IKON insights

    • Posted: March 22, 2024, Train the trainer

      Empowering Excellence: IKON’s Train the Trainer Programme

      Written by James Crown, Training Director  As the Training Director of IKON Training, I’m delighted to present a blog shedding light on “Empowering Excellence” through IKON’s Train the Trainer course. A Train the Trainer course focuses on tutoring potential or existing instructors to deliver comprehensive, concise, and cohesive training in their area of expertise.  Under our […]

      Read more
    • Posted: March 21, 2024, Managing Violence & Aggression, Security

      Understanding the Influence of Lived Experiences

      Written by Alfie Dollard  As a personal safety trainer at IKON Training in the field of Conflict Resolution, Managing Challenging Behaviour and Violence and Aggression, I recently embarked on a unique journey — a shadow shift with Carlisle Support Services Security Officers at one of our valued partners, The Princess Alexandra Hospital in Harlow.   This […]

      Read more
    • Posted: March 20, 2024, Conflict Resolution Training

      Mastering Personal Space and Safety: The Mirror Drill Unveiled

      Written by Tim Hanwell, IKON Trainer Maintaining personal safety in confrontational situations is a critical skill. At IKON Training, we utilise a powerful exercise called the Mirror Drill to drive home the importance of spatial awareness and effective hand positioning. As a seasoned trainer, I’ve witnessed this drill’s transformative impact on learners, turning a serious […]

      Read more

    Delivery methods

    IKON Live,
    live online training

    Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.


    Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

    Train the

    IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

    Empowering People Together

    The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently. We do this through:

    – Sector-specialist trainers employed by us

    – Modular courses tailored to your needs

    – Preparation for and support through inspections

    – Comprehensive audit trails

    – Thorough post-course reports

    – Regular professional feedback and advice

    – Next-stage recommendations

    Find out more about us

    Watch the team discuss the features of our IKON Live, live online training platform.

    We listen to our clients

    • Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.

      Course delegate,
      Suffolk County Council

    • Very informative and fun way to learn, good balance of theory and practical demonstrating effective practices to safeguard myself my patients and their families and friends.

      Marie Curie

    • Merseyrail has been working for IKON for almost ten years. IKON has developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.

      Daniel Dale,
      Competency Training Manager, Merseyrail

    • ... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.

      Colchester Provide CIC

    • Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!

      Plymouth City Council

    • Very good course/trainers. Best training of this kind I have been on. Very enjoyable, very interactive & engaging.

      J Potsford, Potsford Care Services

    • Thank you, a wonderfully engaging course. Will be sending my engineers soon with confidence that they will learn a lot from it.

      Grosvenor Facilities Management

    • The course was great fun and very informative, would highly recommend.

      Merseyrail Transport

    • Thank you. Best training we’ve had delivered.

      Suffolk One

    • I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.

      King’s College Hospital NHS Foundation Trust

      View all
      Michalis Filippou
      Michalis Filippou
      Tim was really helpful in keeping us calm and relaxed and allowed us to deliver the training while only adding in when he felt his experience would be helpful. In doing so he provided us with tools to handle difficult questions in the future.
      Adebowale Shittu
      Adebowale Shittu
      Excellent training. Keep up the work
      Nicholas Denney
      Nicholas Denney
      Clear and useful training. I will remember what I have learnt and utilise when necessary. Most of what I learnt I will use daily, even outside work.
      Gemma Coady
      Gemma Coady
      Great training day, very reflective and interactive. Thank you
      Damian Humphreys
      Damian Humphreys
      The training was delivered in a professional and informative way and relevant to my role. The trainer had direct experience and knowledge of the course subject and I would recommend this training.
      Lorna Worsley
      Lorna Worsley
      I found this training incredibly informative and very empowering, I know the ED nurses I trained with did also. The trainer was really fun & engaging and I would totally recommend this to anyone and everyone.
      Yanna Ros
      Yanna Ros
      All in all good. Informative in terms of law and policies. I think just needed more practical scenarios for us to practice more techniques.
      Tracey White
      Tracey White
      The course was presented well by Kev and was also fun to do.
      Britney Thraves
      Britney Thraves
      Very good training and had alot of fun doing it. Extremely important training

      Let’s talk 01473 927 333

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      Education and further learning Facilities, retail and leisure Health and social care Local authority and housing NHS Transport