• UK’s leading conflict resolution and managing challenging behaviour training specialist

    IKON Training believes in a world where every individual has the right to feel safe and confident in their place of work.

    Industry insights and news
  • Empowering people together

    By empowering people across a range of industries to feel safer and more confident, and providing them with the skills to manage conflict – IKON is helping to create a more positive and productive workplace, and ultimately, a better community for everyone.

    Discover courses available for your sector
  • Learn more about IKON Training

    The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently.

    Find out more about our team
  • Training delivered in the ways that work best for you

    With a deep understanding of the challenges and opportunities businesses face in today’s fast-paced and ever-changing landscape, our team continue to guide and empower, one life-changing training program at a time.

    Find out more about how we deliver training

    Sector-specific training

    IKON Training exists to make a positive impact on the lives of people in frontline roles – those who are often faced with challenging behaviour in the workplace.

    Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the leading conflict resolution and conflict management specialist training providers in the UK.

    The high quality of IKON Training’s conflict resolution courses is renowned across the sectors in which we work: Education and Further Learning, Facilities Retail and Leisure, Health and Social Care, Local Authority and Housing, NHS, and Transport.

    We work with more than 80 NHS Trusts and healthcare providers, for example, and are the approved Children’s Services supplier for Suffolk County Council.



    Trusted & Certified

    IKON Training services have been certified by the BILD Association of Certified Training as complying with the Restraint Reduction Network Training Standards. IKON is recognised by the Institute of Conflict Management (ICM) as a Quality Award Centre. The ICM sets the standards in the delivery of conflict management training. All our courses are nationally accredited. IKON Training have cyber essentials certification.

    • Bild ACT and RRN logo certified training service
    • Institute of Conflict Management logo

    It’s the IKON way

    Feeling safe and confident at work has never been more important. Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the UK’s leading conflict resolution and conflict management specialist training providers.

    We are committed to supporting your people to learn and perform at their best wherever they are.

    Get in touch


    Fill in the form below to send us an enquiry about our training services.

    Recent IKON insights

    • Posted: December 1, 2023,

      99% of learners from this week’s training would recommend our training to colleagues!

      We’re thrilled to share an incredible milestone: 99% of our learners from this week’s training would wholeheartedly recommend our training to their colleagues!

      Read more
    • Posted: November 22, 2023,

      98% of Learners Recommend Our Training to Others!

      Our learner post-course evaluations are a powerful indicator of the effectiveness of our training programs. We’re overjoyed to announce that our latest training sessions have received an outstanding approval rating, with 98% of learners recommending our courses to others! Thanks to our training team, who guide all our exceptional learners – empowering them with skills […]

      Read more
    • Posted: November 22, 2023,

      Calling All Care Professionals! 🌟

      Discover the ideal venue for your training sessions right here! We’re thrilled to offer unparalleled support at a fantastic rate. Ask CF Social Work, who recently immersed themselves in our Managing Challenging Behaviour Training. Here’s what they shared: 🗣 ‘James is a super trainer! He read the room and people on the course so well, […]

      Read more

    Delivery methods

    IKON Live,
    live online training

    Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.


    Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

    Train the

    IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

    Empowering People Together

    The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently. We do this through:

    – Sector-specialist trainers employed by us

    – Modular courses tailored to your needs

    – Preparation for and support through inspections

    – Comprehensive audit trails

    – Thorough post-course reports

    – Regular professional feedback and advice

    – Next-stage recommendations

    Find out more about us

    Watch the team discuss the features of our IKON Live, live online training platform.

    We listen to our clients

    • Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.

      Course delegate,
      Suffolk County Council

    • Very informative and fun way to learn, good balance of theory and practical demonstrating effective practices to safeguard myself my patients and their families and friends.

      Marie Curie

    • Merseyrail has been working for IKON for almost ten years. IKON has developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.

      Daniel Dale,
      Competency Training Manager, Merseyrail

    • ... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.

      Colchester Provide CIC

    • Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!

      Plymouth City Council

    • Very good course/trainers. Best training of this kind I have been on. Very enjoyable, very interactive & engaging.

      J Potsford, Potsford Care Services

    • Thank you, a wonderfully engaging course. Will be sending my engineers soon with confidence that they will learn a lot from it.

      Grosvenor Facilities Management

    • The course was great fun and very informative, would highly recommend.

      Merseyrail Transport

    • Thank you. Best training we’ve had delivered.

      Suffolk One

    • I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.

      King’s College Hospital NHS Foundation Trust

      View all
      Sue Orton
      Sue Orton
      Tim was a great trainer and the course was very informative, however i do not think we needed the large amount of email reminders regarding the course prior to it starting.
      Az Mo
      Az Mo
      excellent, informative, relevant, engaging
      I Sid
      I Sid
      Tim was very good and engaging, he was able to explain everything very well and I felt comfortable with him. No reflection on him but as a course I would have liked more techniques to use as the ones taught were basic.
      Jon Bruce
      Jon Bruce
      Fantastic trainer and relevant course.
      Phuong Luong
      Phuong Luong
      I thoroughly enjoyed the training and Tim's teaching style was excellent as I can still remembers the contents being taught. Thank you for making information more easier to digest.
      Hazel Peters
      Hazel Peters
      I absolutely enjoyed the course, as the 'Facilitator' developed an 'effective, interactive' good understanding of the course. His overall delivery, was very posiyve, and his explanations a d understanding of the course which was apparent in his delivery. I learnt and remembered so much on how the course went.
      Martina Onyeayana
      Martina Onyeayana
      The trainer was a really good one to learn from. I enjoyed every bit of the training
      Emma Davis
      Emma Davis
      Received this training as part of my mandatory requirement, can honestly say this was the best managing challenging behaviours course I have undertaken and I've done a few. Thank you very much
      Emmanuel Uzukwu
      Emmanuel Uzukwu
      I enjoyed the course and the teachings was great.

      Let’s talk 01473 927 333

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      Education and further learning Facilities, retail and leisure Health and social care Local authority and housing NHS Transport