Sector-specific training
IKON Training exists to make a positive impact on the lives of people in frontline roles – those who are often faced with challenging behaviour in the workplace.
Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the leading conflict resolution and conflict management specialist training providers in the UK.
The high quality of IKON Training’s conflict resolution courses is renowned across the sectors in which we work: Education and Further Learning, Facilities Retail and Leisure, Health and Social Care, Local Authority and Housing, NHS, and Transport.
We work with more than 80 NHS Trusts and healthcare providers, for example, and are the approved Children’s Services supplier for Suffolk County Council.
Trusted & Certified
IKON Training services have been certified by the BILD Association of Certified Training as complying with the Restraint Reduction Network Training Standards. IKON is recognised by the Institute of Conflict Management (ICM) as a Quality Award Centre. The ICM sets the standards in the delivery of conflict management training. All our courses are nationally accredited. IKON Training have cyber essentials certification.
It’s the IKON way
Feeling safe and confident at work has never been more important. Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the UK’s leading conflict resolution and conflict management specialist training providers.
We are committed to supporting your people to learn and perform at their best wherever they are.
Get in touch
Fill in the form below to send us an enquiry about our training services.
Recent IKON insights
Navigating Conflict in a Digital Age
The Evolution of Communication: Navigating Conflict in a Digital Age In today’s ever-changing world, the way we communicate continues to fundamentally shift. The once-standard face-to-face conversation is now just one of many options, alongside video calls, telephone conversations, emails, and text messages. While these methods offer convenience and flexibility, they also present unique challenges, especially […]
Read moreHarnessing the Power of Virtual Reality
Harnessing the Power of Virtual Reality in Healthcare: A Collaborative Opportunity for Businesses in East Anglia At IKON Training, we are always excited to explore how cutting-edge virtual reality technology can revolutionise training across industries, particularly in the healthcare sector. A recent initiative in Suffolk and Essex, featured by the BBC, highlights the game-changing […]
Read moreHow to Stay Calm and Professional When Dealing with an Angry Caller
Written by James Crown, Training Director In today’s fast-paced business environment, frontline staff across various sectors are often customers’ first point of contact. Whether you’re in customer service, retail, contact centres, healthcare, or any role involving telephone communication, handling aggressive and challenging phone calls effectively is crucial. The ability to stay calm and professional during […]
Read more
Delivery methods
IKON Live,
live online training
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
Empowering People Together
The impact of our work equips our clients with valuable knowledge and empowers them with the skills that help them reduce and manage challenges confidently. We do this through:
– Sector-specialist trainers employed by us
– Modular courses tailored to your needs
– Preparation for and support through inspections
– Comprehensive audit trails
– Thorough post-course reports
– Regular professional feedback and advice
– Next-stage recommendations
Find out more about us