Breakaway Training Course - Facilities, Retail & Leisure Sectors

Course outline

Our breakaway course is designed to help staff groups remove themselves from potential harm.

The simple, effective techniques aim to provide your people with the practical skills and knowledge to disengage from an individuals grasp creating an opportunity to escape., whilst also understanding the legal and medical considerations of using any physical skills technique. Each session comprises of both theory and practical skills, providing techniques to meet the needs of your organisation, clients and your people.

Suggested attendees

All frontline staff and those facing challenging or aggressive behaviour.

This Facilities, Retail & Leisure Breakaway training course is aimed at all staff including:

  • All new employees
  • Frontline staff
  • Those facing challenging or aggressive behaviour

Course content

Procedural and legal context

  • Organisational policies and procedures
  • The legal framework and how it can support you

Distance, stance and positioning

  • Distance – action vs. reaction
  • Positive body language

Breakaway and disengagement techniques

  • Disengagement skills
  • Medical implications of techniques

By the end of this course your team will be able to:

  • Understand the law on self defence
  • Remove themselves from aggressive behaviours
  • Prevent behaviours escalating using strategies and skills

At the end of this course your team will receive:

  • A certificate of attendance
  • Access to a dedicated delegate resource area via IKON Academy
  • Duration 3.5 hours

  • Delegates 12 Max

Delivery methods


Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Train the

IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

Contact us:

    We listen to our clients

    • We have been working with IKON since 2018 and have never had any issues or complaints. The team always speaks highly of the training managers. The training received helps the team deliver on some difficult, challenging situations. One of the team's main roles is to keep people safe, whether nurses, patients, or visitors. The training provided helps the security team achieve that.

      Yameem Choudhry, Head of Operations, Security South

      Carlisle Support Services

    • Just wanted to ping over some validation following the recent de-escalation training held in London, we had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless!

      There was no confusion or lack of confidence, a Supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn't impact the day whatsoever.

      Manager, Health and Safety Team


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      Education & Further Learning Training Facilities, Retail & Leisure Health & Social Care Local Authority & Housing NHS Transport