Health & Social Care Sector

Conflict Resolution Training for the Health & Social Care Sector.

This course helps healthcare and social care professionals develop conflict resolution and de-escalation skills for high-pressure environments. Learners will explore patient and service user aggression, managing emotional distress, and maintaining professionalism under pressure, while understanding their legal and procedural responsibilities in safeguarding and duty of care.

Suggested attendees.

Designed for healthcare and social care professionals, this course equips staff with the skills to manage conflict in high-pressure environments. It is particularly beneficial for nurses, care workers, reception staff, and emergency responders who regularly interact with patients, service users, and the public.

  • Nurses & Healthcare Assistants – Manage patient aggression and distress.
  • Social Workers & Care Staff – De-escalate conflicts with service users and families.
  • Reception & Administrative Staff – Handle difficult interactions at healthcare facilities.
  • Paramedics & Emergency Responders – Respond to high-pressure situations safely

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

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6

Part 1:

Understanding conflict.

  • Defining conflict.
  • Identify common causes.
  • Recognise behavioural changes.
  • Improve self-awareness.

Part 2:

Communication models and de-escalation.

  • Apply listening models to defuse behaviour
  • Use conflict resolution strategies.
  • Negotiate conversations effectively.
  • Improve assertiveness.
  • Communicating digitally.

Part 3:

Procedural, environmental and legal responsibilities.

  • Conduct dynamic risk assessments.
  • Organisational policy and best practice.
  • Understand the legal framework.

Part 4:

Incident reporting and support.

  • Organisational documentation and reporting system.
  • Post-incident procedures.
  • The options for support.

Part 5:

By the end of this course your team will be able to:

  • Recognise conflict causes.
  • De-escalate behaviour.
  • Understand procedural and legal aspects.
  • Apply post-incident procedures.

Part 6:

At the end of this course learners will receive:

  • A certificate of attendance.
  • Receive a course workbook.
  • Access to IKON Academy digital online resource area.

Training SOLUTIONS

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Whether you’re developing a whole team, supporting an individual learner, or looking for a complete learning ecosystem, IKON provides flexible solutions designed to build confidence, develop practical skills and create lasting impact.

 

Training for Companies & Larger Groups.

Build confident teams with training tailored to your organisation. Flexible delivery, practical learning and lasting impact that creates safer workplaces.

Training for Individuals & Single Learners.

Learn your way with expert-led Open Courses, live online training and flexible E-Learning designed to build confidence and fit around your life.

Explore the IKON Academy.

Learning doesn’t stop when the course ends. The IKON Academy reinforces skills, supports CPD and keeps learning active whenever it’s needed.

CONFLICT RESOLUTION TRAINING

To enquire about conflict resolution training, please get in touch.

Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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