Managing challenging behaviour

NHS Training

NHS training

IKON has built successful working relationships with over 80 NHS Trusts and Healthcare Providers by delivering effective training across the whole spectrum of conflict resolution and challenging behaviour management.

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Our unique understanding of the challenges faced by those working in this sector has helped us build a suite of courses specifically designed to meet the needs of people working in the NHS.

The right skills and knowledge to empower your people

All of our training courses can be delivered independently or as part of a bespoke programme.

For more information about our courses or to enquire about booking, just fill out the form below and one of the IKON Training team will get in touch with you.

Delivery methods

IKON Live,
live online training

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.


Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Train the

IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.

IKON insights

  • Posted: June 18, 2024, Conflict Resolution Training, De-escalation Training

    Unlocking Your Potential: How the Iceberg Model Transforms Conflict Resolution Training

    Written by Patrick Lane, IKON Trainer   The Iceberg Model is a powerful tool for understanding human behaviour and enhancing self-awareness.   In our Conflict Resolution Training, this model helps learners go beneath the surface to uncover the underlying values, beliefs, and motivations that drive behaviour. Using the Iceberg Model, we can effectively navigate conflicts, coach individuals, […]

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Recent nhs insights

    We listen to our clients

    • ... the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.

      Colchester Provide CIC

    • I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.

      King’s College Hospital NHS Foundation Trust

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