NHS TRAINING
Whether supporting patients in distress, managing high-pressure situations, or navigating challenging interactions with colleagues or families, our training courses equip NHS professionals with the skills and confidence to handle complex scenarios effectively.
Our courses cover critical areas such as conflict resolution, de-escalation techniques, managing challenging behaviour, and lone worker safety. By providing practical tools and strategies, we help create safer, more productive healthcare environments for staff and patients alike.
At IKON Training, we stay up to date with evolving NHS guidelines, legislation, and best practices, delivering a whole-service approach tailored to the healthcare sector. We are committed to empowering NHS teams to deliver exceptional care while ensuring their own safety, wellbeing, and professional growth.
We understand that every sector has unique training needs. That’s why we offer tailored solutions designed to empower your team with specialised training for the unique challenges of your industry sector.
Training SOLUTIONS
Whether you’re developing a whole team, supporting an individual learner, or looking for a complete learning ecosystem, IKON provides flexible solutions designed to build confidence, develop practical skills and create lasting impact.
Training for Companies & Larger Groups.
Build confident teams with training tailored to your organisation. Flexible delivery, practical learning and lasting impact that creates safer workplaces.
Training for Individuals & Single Learners.
Learn your way with expert-led Open Courses, live online training and flexible E-Learning designed to build confidence and fit around your life.
Explore the IKON Academy.
Learning doesn’t stop when the course ends. The IKON Academy reinforces skills, supports CPD and keeps learning active whenever it’s needed.
NHS TRAINING
With our conflict management courses for healthcare professionals, you can enhance your team’s ability to handle difficult interactions and foster a supportive environment for both staff and patients.
Contact us today—we’d be happy to assist with tailored training solutions that meet the specific needs of your organisation!
Call us on 01473 927 333
Or email [email protected]
Reviews from your industry sector.
Royal Free London NHS Foundation Trust
‘This was hands down one of the most interesting and interactive training sessions ever.’
Lewisham and Greenwich NHS Trust
‘The instructor was very warm , welcoming and enthusiastic. Love that she engaged the whole class in the lecture.’
The Royal Marsden NHS Foundation Trust
Kent Community Health NHS Foundation Trust
‘We had our IKON training with Sam. He made the learning really fun and enjoyable, which kept us all engaged. He was very knowledgeable, friendly and approachable. Thanks so much!’
Surrey and Sussex Healthcare NHS Trust
‘The training was very informative and I gained knowledge on how effectively communicate with patients and co-workers in an effective way during times of conflicts.’
Wirral University Teaching Hospital NHS Foundation Trust
‘Very interesting course. Course leader, Darren made it fun, interactive and informative. Really enjoyed knowing what we can and cannot do under self defence and common law. It will definitely make me think in my workplace and outside in the community.’
Kent Community Health NHS Foundation Trust
‘Great training session with Sam, he was friendly , approachable and most importantly very knowledgeable.’
Hampshire Hospitals NHS Foundation Trust
‘Our Trainer Sam was absolutely amazing! Very engaging making learning fun as well as informative, I struggle to learn with paper and face to face is best for me, so to have a trainer like Sam was very helpful to me.’
Wirral University Teaching Hospital NHS Foundation Trust
‘That was one of the best courses I have ever been on!! You could see that Darrell really enjoyed his job, he was so enthusiastic, informative and kept us all focused. He’s a credit to your company.’
East Sussex Healthcare NHS Trust
‘I really enjoyed the Managing Challenging Behaviours training session. Sam and Jude were excellent trainers. They explained everything very clearly and made the session engaging and easy to understand. The examples and discussions were very helpful for real clinical situations. I found the class very useful and informative. Thank you both for delivering such a great training session.’
Wirral University Teaching Hospital NHS Foundation Trust
‘Compliance training isn’t usually a highlight, but Darren made it genuinely engaging. He focused on the ‘why’ behind the regulations, making the material feel relevant rather than just a ‘check-box’ exercise. This was easily the most practical and compelling session I’ve attended. Highly recommended!’
Lewisham & Greenwich NHS Trust
‘Absolutely the best training course I have been to in a while, the trainer found a way to involve everyone, got everyone aware of stuff they never knew about. Absolute genius of a guy Sam Cherubin, the best trainer there is.’
Royal Free London NHS Foundation Trust
‘The interactive activities and real-life scenarios helped in understanding how to apply these skills in our workplace. Overall, I feel more confident in my ability to handle conflicts constructively and look forward to implementing these techniques in my daily interactions. Thank you for organising such an insightful session!’
Nottingham City Care Workforce Development
Chelsea and Westminster Hospital NHS Foundation Trust
‘Jude’s experience really made me feel that she understood what we experience daily with the violence and aggression from our patients. None of us felt singled out or made to feel uncomfortable speaking in a room with others, even though we all know and have worked with each other for years.’
North Middlesex University Hospital NHS Trust
‘The session was helpful for me to understand certain aspects which were useful for my role, highlighting the importance of safety and ways to consider how actions can impact ourselves and others and what measures can be used for a better outcome.’
Wirral University Teaching Hospital NHS Foundation Trust
‘This training is the best conflict resolution training/positive behaviour I have had – and it will stick with me – I do believe this was due to the way it was presented and delivered by Kev.’
Wirral University Teaching Hospital NHS Foundation Trust
Imperial College Healthcare NHS Trust
‘This 4-day IKON Training was excellent. The restraint techniques were perfectly shown, the legal aspect of our actions was also taught, which is an excellent point, as many security officers are not fully aware of the implications of restraining/removing someone from the premises. Trevor and Jude were fantastic.’
London North West University Healthcare Trust
‘I work for London North West University Healthcare Trust and it was a pleasure to have this training. Kevin Cook is amazing delivering the course and we all had such a good time. I definitely recommend IKON to all NHS Trusts.’
Hampshire Hospitals NHS Foundation Trust
‘Breakaway Disengagement Training is training all clinical professionals should be provided mandatorily.’
James Paget University Hospitals NHS Foundation Trust
‘At no point in the training did I feel rushed, and I felt like the course was extremely beneficial to me moving forward into a new job at a local hospital as a porter/security officer. I would highly recommend this course.’
Lewisham & Greenwich NHS Trust
‘Sam was very approachable and communicated very well. He provided extensive knowledge specific to our job roles and answered every question in detail. He made the training very engaging and I left the session feeling very confident for my new role and empowered to protect my personal safety at work. Great training!’
Liverpool University Hospitals NHS Foundation Trust
‘Great course! It has helped my confidence with dealing with potentially hostile situations. Learned in a supportive environment. One of the best training sessions I’ve ever done.’
King’s College Hospital NHS Foundation Trust
‘I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had.’
Bromley Healthcare
‘Best course I have been on in 41 years of nursing.’
Dartford & Gravesham NHS Trust
‘Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelming positive with many, including matrons and senior sisters, saying that it is the best training they have done in a long time and that it should be mandatory for clinical staff.’
Lewisham and Greenwich NHS Trust
‘I found this training incredibly informative and very empowering, I know the ED nurses I trained with did also. The trainer was really fun & engaging and I would totally recommend this to anyone and everyone.’
Sherwood Forest Hospitals Foundation Trust
‘Fantastic course by IKON – equipped staff with skills to know how to verbally resolve negative situations and provided breakaway techniques for if physical escalation occurs.’
North Middlesex University Hospital
‘I just wanted to say a massive thank you to your team as the sessions have been incredibly well received and have been very helpful in equipping staff for any future challenging forms of behaviour they may face!’
Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust
‘The trainer delivered this training in very professional manner. Fully recommend him as your speaker. 🌟🌟🌟🌟🌟 Five stars from me.’
Lewisham & Greenwich NHS Trust
‘I found this training incredibly informative and very empowering, I know the ED nurses I trained with did also. The trainer was really fun & engaging and I would totally recommend this to anyone and everyone.’
Nottingham CityCare
‘I really enjoyed this training session. Our trainer, Kevin, was so knowledgeable and explained everything clearly and thoroughly. He made it enjoyable with the interactive tasks set out for the trainees. I feel I learnt a lot from this training session.’
Baby Lifeline
‘Excellent training delivered online by IKON. Highly recommended to all clinicians or anyone who has to be part of listening to difficult conversations/adverse outcomes in health care settings.’
Bromley Healthcare
‘It was a really good course and interactive. Really well delivered and organised. I normally dread these online courses, but I have to say I enjoyed this and learnt a lot.’
North West Anglia NHS Foundation Trust
‘Hands down the most informative, fun and exciting training I’ve done. Tim was full of energy. A fantastic trainer.’
Newcastle upon Tyne Hospitals NHS Trust
‘My trainer, Kev, did absolutely amazing in explaining everything, and was very understanding about the day-to-day threats we face in our workplace.’
North Middlesex University Hospital NHS Trust
‘Very helpful. Also Nick was absolutely great, enthusiastic and kept us intrigued and interested.’
Recent NHS insights.