NHS Training

RRN Managing challenging Behaviour Training for the NHS.

Promote safer, more respectful approaches to managing challenging behaviour with our Bild ACT certified training course that meets the Restraint Reduction Network (RRN) training standards.

This course equips professionals in the NHS with the skills to recognise, prevent, and respond to challenging situations, ensuring safety while maintaining dignity and respect. Through evidence-based strategies, participants will develop the confidence to de-escalate conflict, reduce risk, and foster positive interactions in their workplace.

Compliance with the RRN Training Standards is mandatory for all training that includes restrictive interventions within NHS-commissioned services in England, specifically for individuals with mental health conditions, learning disabilities, autism, and dementia. This course fully meets those requirements.

Suggested attendees.

Healthcare professionals frequently encounter challenging behaviour from patients, visitors, and even colleagues. This course provides NHS staff with the tools to manage difficult interactions with professionalism and confidence, ensuring a safer environment for both healthcare workers and those they support.

Doctors & Nurses – Manage patient distress and de-escalate difficult situations.
Reception & Administration Staff – Handle aggressive or distressed visitors.
Security & Portering Teams – Support frontline staff in maintaining safety.
Mental Health & Crisis Teams – Manage high-risk situations with vulnerable patients.

Course duration

3 Days

Course learners

12 Per Course

Trusted and accredited.

The Restraint Reduction Network (RRN) training standards are designed to ensure that any intervention used to manage challenging behaviour prioritises safety, dignity, and human rights.

As a Bild ACT certified course, our training aligns with these standards, promoting ethical standards that support the elimination of unnecessary restrictive practices.

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Exploring Challenging Behaviour.

Understand behaviours that challenge.
Identify the importance of triggers and functions of behaviour.
Recognise patterns in an individual’s behaviour.
Emphasise a person-centred and rights-based approach.

Part 2:

Primary Strategies.

Develop pro-active strategies for prevention.
Explore Positive Behaviour Support (PBS).
Developing positive (therapeutic) relationships.

Part 3:

Secondary Strategies.

Use the attitude and behaviour model.
Apply listening models to defuse situations.
Prevent and de-escalate escalating behaviours.
Explore person-centred distraction and diversion strategies.

Part 4:

Procedural, Environmental and Legal Responsibilities.

Understand the law relating to challenging behaviours and restrictive interventions.
Follow national guidelines to behavioural challenges.
Recognise the impact of inappropriate attitudes and cognitive biases.
Explore the importance of incident reporting and recording.
Understand the post-incident review process.

Part 5:

Physical Skills.

Develop strategies to ensure safety in response to behaviours that challenge.
Use distance, stance and positioning effectively.
Apply safe moving and relocation techniques.
Practice breakaway and disengagement skills.
Demonstrate standing, supine and seated interventions.

Part 6:

Foreseeable Risks and Medical Implications.

Identifying potential medical risks of implications of restrictive interventions including postural/positional asphyxia.
Understand trauma and its impact onto experiences of restrictive interventions.

Part 7:

By the end of this course your team will be able to:

Recognise challenging behaviour and its triggers.
Apply a person-centred and rights-based approach .
Prevent and de-escalate potential behaviours.
Understand legal aspects of challenging behaviour and physical skills.
Demonstrate physical skills for safety.
Document and record incidents effectively.

Part 8:

At the end of this course learners will receive:

A certificate of attendance.
Receive a course workbook.
Access to IKON Academy digital online resource area.

Training Methods

Flexible Training Delivery specifically for the NHS.

We offer both in-person training and comprehensive online training options, providing your organisation with a choice of delivery methods. Our flexible approach ensures you can access high-quality training in the format that best suits your team, equipping them with the tools and confidence to support the delivery of exceptional care.

Enquire today

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

RRN (Restraint Reduction Network) Managing Challenging Behaviour TRAINING

To enquire about RRN (Restraint Reduction Network) Managing Challenging Behaviour training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our RRN (Restraint Reduction Network) Managing Challenging Behaviour Training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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