COURSE OUTLINE
RRN Managing Challenging Behaviour Training.
Promote safer, more respectful approaches to managing challenging behaviour with our Bild ACT certified training course that meets the Restraint Reduction Network (RRN) training standards.
This course equips professionals with the skills to recognise, prevent, and respond to challenging situations, ensuring safety while maintaining dignity and respect. Through evidence-based strategies, participants will develop the confidence to de-escalate conflict, reduce risk, and foster positive interactions in their workplace.
Suggested attendees.
This course is essential for anyone who encounters challenging behaviour in their role, particularly those working in environments where physical or verbal aggression may arise.
From frontline staff and care professionals to healthcare workers, educators, customer service teams, and security personnel, the training provides practical techniques to handle difficult situations safely and effectively. Managers and supervisors will also benefit from learning how to support their teams in creating a safer, more positive workplace culture.
- Anyone Facing Conflict at Work – Employees in roles where managing and de-escalating conflict is essential to safety.
- Frontline Staff – Handle difficult interactions calmly and resolve conflict before it escalates.
- Care & Support Workers – Manage challenging behaviour while maintaining professionalism and duty of care.
- Customer Service Workers – De-escalate frustrated customers and turn tense situations into positive outcomes.
- Healthcare Staff – Respond confidently to challenging interactions with patients, visitors, or colleagues.
- Education Professionals – Address disruptive or challenging behaviour in schools, colleges, or universities.
- Public Transport Staff – Manage passenger disputes, defuse tensions, and ensure a safe journey for all.
- Security & Events Staff – Handle confrontational situations while maintaining a calm and authoritative presence.
- Managers & Supervisors – Support teams through conflict, mediate disputes, and create a safe workplace culture.
Course duration
3 Days
Course learners
12 Per Course
Trusted and accredited.
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
We provide a flexible approach when delivering our training.
Whether you require in-person face-to-face training or a more comprehensive online support and resource solution, we provide a variety of different delivery methods to ensure you can access the right training for you and your organisation.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
RRN (Restraint Reduction Network) Managing Challenging Behaviour TRAINING
To enquire about RRN (Restraint Reduction Network) Managing Challenging Behaviour training, please get in touch.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our RRN (Restraint Reduction Network) Managing Challenging Behaviour Training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]