Lone Worker Training - Transport Industry
Course outline
Our lone worker training will improve the health and safety, self-awareness and confidence of people who have to work without supervision. The training will focus on communication skills, risk assessment practices, positive body language, stance and positioning skills.
Suggested attendees
All frontline staff whose work brings them into direct contact with members of the public and are identified as being employed in lone working roles.
This Transport Lone Worker training course is aimed at all staff including:
- Revenue Protection
- Guards
- Gate-line staff
- Customer Services
Course content
Lone working and personal safety
- Lone working definitions
- Work-based case studies
- Impact factors – personal and environmental
- Dynamic risk assessment
Policies and procedures
- Your policy
- Post-incident
- Options of support
Communication and lone working strategies
- Managing conflict
- Control measures
Physical stance and positioning
- Posture
- Distance
- Crisis communication
- Escape routes
- Tactical awareness
By the end of this course your team will be able to:
- Define lone working
- Identify personal safety risks
- Understand policies and procedures
- Demonstrate positive communication and strategies
At the end of this course your team will receive:
- A certificate of attendance
- Receive a course workbook
- Access to a dedicated delegate resource area
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Duration 3.5 hours
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Delegates 16 Max
Delivery methods
IKON Live,
live online training
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
Contact us:
We listen to our clients
Merseyrail has been working for IKON for almost ten years. IKON has developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.
The course was great fun and very informative, would highly recommend.