Transport sector

PMVA- Prevention & Management of Violence & Aggression Training for the Transport Sector.

Transport workers and public service professionals often face difficult interactions with passengers or members of the public. This PMVA training equips them with the skills to prevent, de-escalate, and manage aggression safely while ensuring personal and public safety.

This course provides the essential skills and strategies needed to effectively assess, manage, and de-escalate potentially violent situations, ensuring the safety and well-being of both staff and individuals involved.

Suggested attendees.

PMVA (Prevention & Management of Violence & Aggression) Training is aimed at all staﬀ where a higher level of risk occurs, and it is safer for the individual to be held or moved to a position of safety.

This course is designed for professionals working in the transport and public service sectors, where conflict and aggression can arise unexpectedly.

Bus & Train Operators – Manage aggressive passengers while maintaining professionalism.
Station & Transport Hub Staff – De-escalate conflicts and ensure passenger safety.
Ticket Inspectors & Revenue Protection Officers – Handle fare disputes with confidence and control.
Civil Enforcement & Public Safety Officers – Maintain authority while preventing aggression.

Course duration

2 Days

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Roles and Responsibilities.

Learn how to respond to situations.
Assessing risks effectively.

Part 2:

De-escalation and Prevention Skills.

Recognising changing behaviours.
Apply customer service skills.
Use the attitude and behaviour model.
Implement listening and de-escalation strategies.

Part 3:

Legal Rights and Responsibilities.

Understand organisational policies and procedures.
Follow the legal framework for decision-making.

Part 4:

Reporting and Support.

Use documentation and reporting systems.
Implement post-incident procedures.

Part 5:

Stance and Positioning.

Maintain positive body language.
Use the reactionary gap for safety.
Enhance tactical awareness.

Part 6:

Breakaway and Disengagement Techniques.

Apply balance displacement techniques.

Part 7:

Restrictive Physical Intervention.

Demonstrate standing, supine and seated interventions.
Use restraint/escorting techniques to relocate individuals.

Part 8:

Medical Implications of Techniques.

Identifying risks associated with restrictive interventions.
Recognise the medical implications of these techniques, including positional asphyxia.
Use restraint/escorting techniques to relocate individuals.

Part 9:

By the end of this course your team will be able to:

Recognise and respond to incidents.
Use effective communication skills.
Reduce risks for patients and visitors.
Safely escape aggressive situation.
Hold and relocate using accredited techniques.
Understand the legal and medical implications of restraint.
Competently report and debrief an incident.

Part 10:

At the end of this course your team will receive:

A certificate of attendance.
Access to IKON Academy digital online resource area .

Training Methods

Flexible Training Delivery for the Transport Sector.

Whether you need in-person, face-to-face training or a more comprehensive online support and resource solution, we offer a variety of delivery methods to ensure you can access the training that best meets the needs of you and your organisation. Our flexible options are designed to provide the right tools and knowledge in the most effective format for your team’s success.

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In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

PMVA (prevention & management of violence and aggression) TRAINING

To enquire about PMVA training, please get in touch.

To enquire about PMVA (prevention & management of violence and aggression) training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our PMVA (prevention & management of violence and aggression) training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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