‘I would highly recommend this training for basically any employee. It is relevant to dealing with conflict with external people e.g. the public, but also internal conflict with other staff. It was informative and well presented.’
About IKON.
Discover who we are, meet the expert team behind our mission, discover exciting career opportunities, or hire our fully equipped training venue – everything you need to connect with IKON Training.
Types of Courses
Course FinderConflict Resolution.
Workplaces can bring different pressures. Learn to recognise tension early and handle difficult interactions before situations escalate.
Managing Challenging Behaviour.
Staff may encounter individuals who are distressed or present behaviour that challenges. Develop calm, practical ways to respond safely.
Breakaway Disengagement.
Certain roles carry physical risk. Develop safe techniques to reduce risk and move away from harm.
Lone Worker Safety.
Working alone means managing risk without immediate support. Build awareness, preparation, and confidence to stay safe.
Resolving Telephone Conflict.
Challenging conversations over the phone can escalate quickly. Learn the skills to manage difficult interactions clearly and calmly.
De-escalation & Personal Safety.
Situations can escalate quickly. Strengthen the ability to recognise risk and respond in ways that support personal safety.
PMVA Prevention & Management of Violence & Aggression.
Certified under the Bild ACT (RRN Standards), this course supports teams to prevent escalation and respond safely using least restrictive approaches.
MVA Management of Violence & Aggression.
Managing violence and aggression requires preparation. Strengthen decision-making to recognise risk and respond safely and proportionately.
‘I would highly recommend this training for basically any employee. It is relevant to dealing with conflict with external people e.g. the public, but also internal conflict with other staff. It was informative and well presented.’