‘Very interactive session, with lots of helpful information throughout. The trainer was excellent — very clear in explanations, patient, and engaging. They created a great learning environment where questions were encouraged, and practical examples really helped to understand the topics better. Overall, a great trainer who made the course both informative and enjoyable. I left the session feeling much more confident in applying what I learned.’

‘I recently attended the Breakaway Disengagement Training with IKON as part of the Affiliate Trainer course, and it was such a positive experience. The trainers, James and Trevor, were absolutely brilliant — they covered every detail of the course so clearly, while creating space for group discussions and the sharing of real-life experiences. It really refreshed my knowledge and gave me a big confidence boost to continue training our amazing team at Lexrae Support. I’d highly recommend this training to anyone in a similar role.’

‘I found the training to be highly beneficial. It has enhanced my awareness and equipped me with the right tools to manage potential incidents with confidence. I would highly recommend this course to anyone looking to improve their ability to prevent and respond to aggression in a professional setting.’

‘Sam was very approachable and communicated very well. He provided extensive knowledge specific to our job roles and answered every question in detail. He made the training very engaging and I left the session feeling very confident for my new role and empowered to protect my personal safety at work. Great training!’

‘Great course! It has helped my confidence with dealing with potentially hostile situations. Learned in a supportive environment. One of the best training sessions I’ve ever done.’

‘I have worked in the NHS for over 20 years and this was hands down the best conflict resolution training I have had. Thank you.’

‘Best course I have been on in 41 years of nursing.’

‘Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelming positive with many, including matrons and senior sisters, saying that it is the best training they have done in a long time and that it should be mandatory for clinical staff.’

‘A great course that’s helped my confidence. Thank you, a wonderfully engaging course. Will be sending my engineers soon with confidence that they will learn a lot from it.’

‘Feedback following the recent de-escalation: We had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless! There was no confusion or lack of confidence, a supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn’t impact the day whatsoever.’

‘Merseyrail have been working for IKON for over ten years. IKON have developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.’

‘The trainer was excellent. I have had training many times over years, but I’ve never had a training session that not only was informative but also the trainer kept the whole group including myself engaged throughout the whole three hours. The trainer was fantastic and would love to see him do more of our training sessions.’

‘Thank you. Best training we’ve had delivered.’

‘Brilliant session. Trainer was amazing. Thanks very good session and the instructor made it much more interesting than similar training I’ve attended in the past.’

‘Received this training as part of my mandatory requirement, can honestly say this was the best managing challenging behaviour course I have undertaken, and I’ve done a few. Thank you very much.’

‘I found this training incredibly informative and very empowering, I know the ED nurses I trained with did also. The trainer was really fun & engaging and I would totally recommend this to anyone and everyone.’

‘Excellent training delivered online by IKON. James engaged us all as we went through how to manage difficult conversations using the LEAPs model of communication in our role as advocates. Highly recommended to all clinicians or anyone who has to be part of listening to difficult conversations/adverse outcomes in health care settings.’

‘Fantastic course by IKON – equipped staff with skills to know how to verbally resolve negative situations and provided breakaway techniques for if physical escalation occurs.’

‘I just wanted to say a massive thank you to your team as the sessions have been incredibly well received and have been very helpful in equipping staff for any future challenging forms of behaviour they may face!’

‘Alfie is the best! He delivered this training in very professional manner. Fully recommend him as your speaker. 🌟🌟🌟🌟🌟 Five stars from me.’

‘I found this training incredibly informative and very empowering, I know the ED nurses I trained with did also. The trainer was really fun & engaging and I would totally recommend this to anyone and everyone.’

‘The training was delivered in a professional and informative way and relevant to my role. The trainer had direct experience and knowledge of the course subject and I would recommend this training.’

‘I really enjoyed this training session. Our trainer, Kevin, was so knowledgeable and explained everything clearly and thoroughly. He made it enjoyable with the interactive tasks set out for the trainees. I feel I learnt a lot from this training session.’

‘Excellent training delivered online by IKON. Highly recommended to all clinicians or anyone who has to be part of listening to difficult conversations/adverse outcomes in health care settings.’

‘It was a really good course and and interactive. Really well delivered and organised. I normally dread these online courses, but I have to say I enjoyed this and learnt a lot.’

‘Fantastic training and highly recommend for teachers and likeminded professionals. Learnt a huge amount including techniques and strategies to help resolve and diffuse problems.’

‘Really interesting and engaging training. I learnt so much and would 100% attend another IKON Training course.’

‘The team found the training extremely useful and learnt a lot around the topic and would 100% recommend this training to course to anyone looking into this.’

‘I now feel so much more confident in my job role after these few days training sessions. Will definitely recommend!’

‘IKON Training provided me with the tools to confidently deliver this training to learners in a different way to which I have been shown in previous training.’

‘I would highly recommend this training for basically any employee. It is relevant to dealing with conflict with external people e.g. the public, but also internal conflict with other staff. It was informative and well presented.’

‘Hands down the most informative, fun and exciting training I’ve done. Tim was full of energy. A fantastic trainer.’

‘I normally dread this course as it can be a long draining day, however trainer Tim made this course enjoyable, did not rush and was happy to explain things further. he made this interactive and fun for everyone, he made a conscious effect to know our names and include everyone. He was professional and personal and is a huge asset to the IKON training company, he represents IKON to an outstanding level.’

‘I really enjoyed this training, it was a lot different compared to other training I’ve had in the past, Tim made sure everyone was involved and made the session enjoyable. I suffer with anxiety and any type of training I worry a lot about and there have been times I’ve not attended due to this, I was very apprehensive and nervous about attending this training, but no sooner Tim introduced himself and began I instantly felt at ease and enjoyed the course’

‘Great day of de-escalation and breakaway training from Tim at IKON Training yesterday. Tim was very knowledgeable in mental health and, along with giving us the physical skills we hope to never need, provided thought provoking conversation and insight, personal experience and of course, laughter. Tim is one of life’s good guys and I hope to cross paths again in the future.’

‘Tim is a master at keeping everyone engaged. I would say this was the most interactive and beneficial conflict resolution training session I have attended in my 16 years with the NHS. Thank you for providing this service.’

‘I had breakaway training, it was fab. Very helpful and informative. I feel our class learnt a lot about the law and things we can legally do to protect ourselves in negative situations. Sam our trainer was brilliant! answered every question we had and kept us all entertained! the time flew by! All round good session, thanks!’

‘Sam was an excellent communicator, very engaging and made the training feel relaxed and fun. It was easy to follow what he was saying and he used lots of examples which really helped with understanding. Sam answered all of our questions and made sure we all understood each part before moving onto the next. Overall, it was a really enjoyable and informative day.’

‘The trainer (Sam) was absolutely fantastic, he’s a pride for your company.’

‘Sam was excellent Very well put together, facilitator was fantastic – Hats off!’

‘Sam was very welcoming and made you feel at ease. He was very clear in his explanations. Sam is a charismatic and engaging trainer. He was eloquent and engaging. Very well presented by Sam.’

‘I just wanted to email some feedback about the conflict resolution training that was held for DGT staff today.  The facilitator Sam Cherubin was fantastic!  I really must say I can fully appreciate how hard it is to deliver training remotely, but Sam was engaging and really involved the group.  Whatever questions were thrown at him he could answer immediately, he really does have great all-round knowledge of the subject matter with fabulous examples that were thought provoking.’

‘I just want to say the tutor Pat Lane was fantastic with the staff which made the training much more enjoyable.’

‘My trainer Kev did absolutely amazing in explaining everything, and was very understanding about the day-to-day threats we face in our workplace.’

‘Very helpful. Also Nick was absolutely great, enthusiastic and kept us intrigued and interested.’