training methods
Open courses.
Expert-led training perfect for individuals and small teams
IKON’s open courses give you access to the same high-quality training trusted by organisations, delivered online in sessions that you can book directly and attend.
Ideal for individuals or smaller teams, these courses provide a supportive learning environment with practical development and individual attention.
TRAINING METHODS
Accessible training for individuals and small teams with IKON training.
Our Open Course online training sessions are led by expert trainers who deliver dynamic, real-time instruction. Incorporating real-world scenario-based learning, and interactive exercises to keep participants engaged and empowered. Delivered live and interactively, these sessions focus on practical development, discussion, and supported practice.
Expert-led learning in real time.
Every Open Course is led by an experienced IKON trainer who ensures the learning is relevant and practical. In turn helping you to learn, and apply valuable de-escalation and conflict resolution skills in your role.
Training that puts people first.
Your IKON trainer sets clear ground rules, manages the energy in the room, and guides discussion sensitively so challenging situations and conflict can be explored without judgement or pressure.
Feel safer and more confident.
The result is confidence you can rely on. You’ll build a stronger sense of what to do, what to say, and how to stay steady under pressure, so difficult conversations feel more manageable and you feel more in control.
OPEN COURSE TRAINING DATES
Explore our upcoming Open Course training dates
Filter courses
Challenging conversations over the phone or online can escalate quickly. This live online course gives individuals and small teams direct access to expert-led training without needing a full group booking. You will gain practical communication techniques, active listening skills, and de-escalation strategies in an interactive virtual environment, equipping you to handle difficult remote interactions clearly, professionally, and calmly.
Workplaces can bring different pressures. This live online course gives individuals and small teams direct access to expert-led training without needing a full group booking. You will gain essential safety and communication skills in an interactive virtual environment, equipping you to recognise tension early, handle difficult interactions calmly, and defuse challenging situations before they escalate.
Challenging conversations over the phone or online can escalate quickly. This live online course gives individuals and small teams direct access to expert-led training without needing a full group booking. You will gain practical communication techniques, active listening skills, and de-escalation strategies in an interactive virtual environment, equipping you to handle difficult remote interactions clearly, professionally, and calmly.
OPEN COURSE TRAINING
Open Course training details
Course duration
3.5 Hours
Course learners
Individuals or Small Groups
What to expect.
Ideal for individuals or small teams who want practical conflict management, de-escalation and personal safety skills. Click through our process slider to learn what to expect and what you will gain when taking this course.
LIVE ONLINE TRAINING
Book directly to reserve your place or for more information or assistance, please get in touch.
If you’d like to book an open course for a small number of your team please reach out to our team who will be happy to assist you in arranging your training.
Call us on 01473 927 333
Or email [email protected]