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Newsa yellow and grey graphic showing jason and the words with our guest Jason Keeley IKON Training.

Jason Champions Positive Conflict Resolution at Rail Wellbeing Live!

Posted: July 25, 2024, Conflict Management Training, Conflict Resolution Training, Transport

With the rise in anti-social behaviour and crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict with aggressive customers and passengers.   Jason Keeley, Founder and Director of IKON Training, shares his top tips for adopting the right mindset and using influence to avoid challenging […]

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BlogA laptop with IKON Academy on the screen.

Pioneering Learning Excellence with IKON Academy

Posted: July 25, 2024, Breakaway Training, Conflict Resolution Training, IKON Academy

Written by Louise Ballard, IKON Training Operations Director At IKON Training, we are committed to professional growth and development, continuously enhancing our approach to learning. Our new platform, IKON Academy, exemplifies this commitment, providing comprehensive resources to support diverse learning styles and organisational needs.  What is IKON Academy?  The IKON Academy is a user-friendly educational […]

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BlogIceberg Model for Conflict Resolution.

Unlocking Your Potential: How the Iceberg Model Transforms Conflict Resolution Training

Posted: June 18, 2024, Conflict Resolution Training, De-escalation Training

Written by Patrick Lane, IKON Trainer   The Iceberg Model is a powerful tool for understanding human behaviour and enhancing self-awareness.   In our Conflict Resolution Training, this model helps learners go beneath the surface to uncover the underlying values, beliefs, and motivations that drive behaviour. Using the Iceberg Model, we can effectively navigate conflicts, coach individuals, […]

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BlogKevin with learners from Mersrail, near the train tracks, a train the background. Some are wearing high vis jackets, some making silly faces and laughing. Conflict Management Training. Dealing with aggressive passengers.

Confronting Disruptive Behaviour Head-On in the Transport Industry

Posted: June 14, 2024, Bus, Conflict Management Training, Conflict Resolution Training, Railway, Transport

Written by Kevin Cook, IKON Trainer The transport industry is one of the most complex and fast-paced industries in the UK, with millions of people accessing services for their daily journeys. This environment brings unique challenges for those dedicated workers who provide the services we rely on.  According to Think Respect, 60% of road workers suffer […]

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Blogclipboard with incident report form. conflict resolution training NHS.

Why is report writing so important in NHS Healthcare?

Posted: June 11, 2024,

By Pat Lane, IKON Trainer ‘Violence and Aggression toward NHS staff, and in society in general, is not new.’ Controversial statement? Or a statement of fact?   We tend to view history through rose-tinted spectacles, a view of an ideal world of red telephone boxes, bobbies on bicycles, everyone leaving their front doors open, and […]

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NewsThe IKON office team about to set off for a walk, all wearing some kind of blue clothing, IKON in blue background. Conflict Resolution Training.

Mental Health Awareness Week

Posted: May 17, 2024,

🔵 We’re diving into #Mental Health Awareness Week (13-19 May 2024) with a splash of blue in the office for Mind Wear it Blue – Move for Mental Health Awareness Week 2024!💙 It’s all about wearing blue, embracing physical challenges, and rallying together to support mental health. We took a refreshing walk outside on our […]

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BlogTrainer James with learners from LUSH, in front of a brick wall and a sign saying inventors of the bath bomb. Conflict Resolution Training.

Navigating Aggression in Retail: Strategies for Conflict Resolution & De-escalation Training

Posted: May 15, 2024, Conflict Resolution, Conflict Resolution Training

Written by James Adams, IKON Trainer  According to the British Retail Consortium: Incidents of violence and abuse against retail workers increased by 50% to 1,300 a day in the year to September 2023. As a conflict resolution trainer, I’ve spent years honing my skills in de-escalating tense situations. There’s one setting where these skills are […]

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Bloglearners on seats, one lady is making hand gestures as if she is getting upset. Conflict resolution training

The 5-Step Appeal: A Powerful Communication Model for Conflict Resolution

Posted: May 15, 2024, Conflict Resolution, Conflict Resolution Training

Written by Patrick Lane – IKON Trainer Are you facing challenges in managing conflicts effectively? Learn how the 5-Step Appeal communication model can empower you and your team.   Conflict is inevitable in any workplace, especially in customer-facing industries. However, with the right tools and strategies, conflicts can be resolved constructively, improving relationships and a […]

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Blog

Navigating Conflict: The Power of Conflict Resolution Training

Posted: April 23, 2024, Conflict Resolution, Conflict Resolution Training

Written by Alfie Dollard – IKON Trainer Conflict Resolution Training: A Necessity in Today’s Landscape In today’s rapidly evolving world, Conflict Resolution Training is an indispensable asset across various sectors. Whether in business, education, healthcare, including the NHS, community, transport or retail environments, adeptly managing conflicts fosters collaboration, sustaining productivity, and nurturing relationships.  As our […]

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BlogTrainer James and learners standing outside IKON building on a sunny day

Empowering Excellence: IKON’s Train the Trainer Programme

Posted: March 22, 2024, Train the trainer

Written by James Crown, Training Director  As the Training Director of IKON Training, I’m delighted to present a blog shedding light on “Empowering Excellence” through IKON’s Train the Trainer course. A Train the Trainer course focuses on tutoring potential or existing instructors to deliver comprehensive, concise, and cohesive training in their area of expertise.  Under our […]

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