Local authority & housing training
Our training helps people working in local authorities and housing associations to manage challenging and aggressive behaviour.
We have long-established working relationships with our clients and have developed training to tackle the specific challenges faced by people working in this sector.
- Awareness
- Communications
- Managing challenging behaviour
- Physical skills
We understand that best practice and legislation are continually evolving and that frequently, your people are required to work alone or be faced by someone with a medical condition.
Our unique understanding of the challenges faced by those working in this sector has helped us build a suite of courses specifically designed to meet the needs of people working in your Sector.
- Breakaway Training
- Conflict Resolution Training
- Conflict Resolution & Personal Safety Training
- Lone Worker Training
- Managing Challenging Behaviour – Practical Training
- Managing Challenging Behaviour – Theory Training
- Resolving Telephone Conflict Training
- Safety Pod - Children's Services Training
- Safety Pod Refresher - Children's Services Training
Our clients include city, borough & county councils as well as housing partnerships/organisations.
The right skills and knowledge to empower your people
All of our training courses can be delivered independently or as part of a bespoke programme.
For more information about our courses or to enquire about booking, just fill out the form below and one of the IKON Training team will get in touch with you.
Delivery methods
IKON Live,
live online training
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
IKON insights
Jason Champions Positive Conflict Resolution at Rail Wellbeing Live!
With the rise in anti-social behaviour and crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict with aggressive customers and passengers. Jason Keeley, Founder and Director of IKON Training, shares his top tips for adopting the right mindset and using influence to avoid challenging […]
Read more
Recent local authority & housing insights
We listen to our clients
Fantastic course, really helpful, the trainers had so much experience in this field, they could answer and queries we had. Really enjoyed it, thank you.
Great trainer, humorous, attentive, knowledgeable, great pace. Learnt a lot. Good to refresh sections after each task. Practical was excellent too. Very, very good indeed!