Facilities, retail & leisure training
Managing facilities, running events and working in retail can mean that your people face challenging and aggressive behaviour on a regular basis.
IKON training is designed specifically to help people feel confident and safe whenever they’re at work.
Download facilities, retail & leisure prospectusWe’ve worked closely with our clients to develop a range of courses that are appropriate to the real challenges faced by your people, whether they’re working alone or as part of a team.
- Awareness
- Communications
- Managing challenging behaviour
- Physical skills
Our courses are shaped by experience and informed by current legislation.
Our unique understanding of the challenges faced by those working in this sector has helped us build a suite of courses specifically designed to meet the needs of people working in your Sector.
- Breakaway Training
- Conflict Resolution Training
- Conflict Resolution & Personal Safety Training
- Lone Worker Training
- Managing Challenging Behaviour – Practical Training
- Managing Challenging Behaviour – Theory Training
- Resolving Telephone Conflict Training
- Security Teams Managing Violence & Aggression Training
Our clients include facilities management companies, event management organisations, sports clubs, retailers and pub & restaurant groups.
The right skills and knowledge to empower your people
All of our training courses can be delivered independently or as part of a bespoke programme.
For more information about our courses or to enquire about booking, just fill out the form below and one of the IKON Training team will get in touch with you.
Delivery methods
IKON Live,
live online training
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Face-to-face
training
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Train the
trainer
IKON’s train the trainer service enables your team to deliver empowering motivational and insightful training that builds confidence and trust with their colleagues.
IKON insights
Jason Champions Positive Conflict Resolution at Rail Wellbeing Live!
With the rise in anti-social behaviour and crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict with aggressive customers and passengers. Jason Keeley, Founder and Director of IKON Training, shares his top tips for adopting the right mindset and using influence to avoid challenging […]
Read more
Recent facilities, retail & leisure insights
We listen to our clients
We have been working with IKON since 2018 and have never had any issues or complaints. The team always speaks highly of the training managers. The training received helps the team deliver on some difficult, challenging situations. One of the team's main roles is to keep people safe, whether nurses, patients, or visitors. The training provided helps the security team achieve that.
Yameem Choudhry, Head of Operations, Security South
Just wanted to ping over some validation following the recent de-escalation training held in London, we had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless!
There was no confusion or lack of confidence, a Supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn't impact the day whatsoever.
Manager, Health and Safety Team