sectors

Facilities, Retail & Leisure Training.

Fostering safe, productive, and engaging environments – Empower your facilities, retail, and leisure teams with the skills to effectively manage challenging behaviour, deliver outstanding customer service, and create a safe, welcoming atmosphere for all.

FACILITIES, RETAIL & LEISURE

Empowering people and organisations in the facilities, retail, and leisure sectors.

IKON Training’s Facilities, Retail and Leisure training courses are tailored to address the unique challenges faced by teams that interact with the public, enhancing customer service and promoting a safer, more productive workplace.

From conflict resolution and lone worker safety, to breakaway disengagement and PMVA (Prevention & Management of Violence & Aggression) training, IKON Training provide courses that specifically address the unique needs of staff and management teams in the Facilities, Retail and Leisure sectors.

Our commitment to enhancing team confidence and safety is reflected in our comprehensive training offerings, which support compliance, mitigate risk, and foster a safer, more resilient workforce.

Sector tailored training courses for Facilities, Retail & Leisure.

We understand that every sector has unique training needs. That’s why we offer tailored solutions designed to empower your team with specialised training for the unique challenges of your industry sector.

Training Methods

We provide a flexible approach when delivering our training.

Whether you require in-person, face-to-face training or a more comprehensive online support and resource solution, we provide a variety of different delivery methods to ensure you can access the right training for you and your organisation.

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FACILITIES, RETAIL & LEISURE TRAINING

Ready to elevate your team’s conflict resolution skills? Please get in touch.

Our conflict management courses are designed for professionals in the facilities, retail, and leisure sectors, enhancing your team’s ability to effectively handle challenging interactions with customers and colleagues. By fostering a supportive environment, we help improve communication skills and reduce workplace stress.

Contact us today—we’d be happy to assist with tailored training solutions that meet the specific needs of your organisation.

Call us on 01473 927 333

Or email [email protected]

Reviews from your industry sector.

GFM

‘Very interactive session, with lots of helpful information throughout. The trainer was excellent — very clear in explanations, patient, and engaging. They created a great learning environment where questions were encouraged, and practical examples really helped to understand the topics better. Overall, a great trainer who made the course both informative and enjoyable. I left the session feeling much more confident in applying what I learned.’

Grosvenor Facilities Management

‘A great course that’s helped my confidence. Thank you, a wonderfully engaging course. Will be sending my engineers soon with confidence that they will learn a lot from it.’

LUSH

‘Feedback following the recent de-escalation: We had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless! There was no confusion or lack of confidence, a supervisor approached the challenging individuals and calmly asked them to leave the store, afterwards the whole team checked in with each other and it didn’t impact the day whatsoever.’

Merkur Casino

‘Really interesting and engaging training. I learnt so much and would 100% attend another IKON Training course.’

The Castle Inn

‘The team found the training extremely useful and learnt a lot around the topic and would 100% recommend this training to course to anyone looking into this.’

Not sure what you need?

We’re here to help you find the right training for you and your organisation.

Call us today 01473 927 333

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