Training Course OVERVIEW
About Conflict Resolution Training - Coming Soon.
Conflict can arise in any workplace, from difficult conversations and disagreements to situations where someone becomes frustrated, distressed or confrontational. Knowing how to recognise what is happening, understand what may be influencing a situation and respond appropriately can help you communicate with greater confidence and make safer decisions under pressure. Our self-paced Conflict Resolution e-learning course gives you practical knowledge and techniques you can apply in real workplace situations. Through realistic scenarios, interactive learning and decision-making activities, you'll explore how conflict develops, the early signs of escalation and the role your own communication and behaviour can play in what happens next. You'll learn practical IKON approaches that can help you: Complete the course online at your own pace within your access period, with your progress saved as you learn.
GET STARTED
Start your Conflict Resolution Training - Coming Soon
Choose the learning option below to purchase access and begin your course.
WHAT TO EXPECT
Training is the event. Learning is the journey.
Here’s what to expect before you begin, while you learn and after you complete your course.
Before your course.
Purchase your training course and access your IKON Academy account to begin learning online.
Your learning will be ready when you are, so you can start at a time that suits you and return throughout your access period.
During your course.
Work through realistic workplace situations, interactive activities and practical learning at your own pace. You'll build confidence using IKON tools and techniques designed to help you respond more effectively in real situations.
After your course.
Your certificate will be available through your IKON Academy account once you complete the required learning and assessment.
You'll also retain access to supporting resources to help reinforce your learning.
Who is this course for?
Our Conflict Resolution e-learning course is designed for anyone who may encounter difficult conversations, challenging behaviour or conflict as part of their work.
It is suitable across a wide range of roles and sectors, particularly those interacting with colleagues, customers, patients, service users or members of the public.
This course is particularly valuable if you want to:
- Build confidence handling difficult interactions.
- Recognise the early signs of escalation.
- Communicate more effectively under pressure.
- Understand practical de-escalation techniques.
- Recognise when to disengage or seek support.
- Make safer, more informed decisions in challenging situations.
No previous conflict resolution training is required.
What you will learn.
By the end of the course, you'll be able to:
- Recognise early signs of conflict and escalating behaviour.
- Explain how communication and behaviour influence situations.
- Describe effective communication and de-escalation approaches.
- Apply IKON tools and techniques to realistic scenarios.
- Recognise when to continue, disengage or seek support.
- Identify how risk, legal responsibilities and procedures affect decisions.
- Make informed choices that support everyone's safety.
Already learning with IKON?
Log in to your IKON Academy account to access your learning, manage your details, view your upcoming and completed training, and download your attendance certificates.
