training methods

Open courses.

Expert-led training for individuals and small teams

IKON’s open courses give you access to the same high-quality training trusted by organisations, delivered online in sessions that you can book directly and attend.

Ideal for individuals or smaller teams, these courses provide a supportive learning environment with practical development and individual attention.

Click here to book your place

TRAINING METHODS

Accessible training for individuals and small teams with IKON training.

Our online training sessions are led by expert trainers who deliver dynamic, real-time instruction. Incorporating real-world scenario-based learning, and interactive exercises to keep participants engaged and empowered. Delivered live and interactively, these sessions focus on practical development, discussion, and supported practice.

Expert-led learning in real time.

Every Open Course is led by an experienced IKON trainer who ensures the learning is relevant and practical. In turn helping you to learn, and apply valuable de-escalation and conflict resolution skills in your role.

Training that puts people first.

Your IKON trainer sets clear ground rules, manages the energy in the room, and guides discussion sensitively so challenging situations and conflict can be explored without judgement or pressure.

Feel safer and more confident.

The result is confidence you can rely on. You’ll build a stronger sense of what to do, what to say, and how to stay steady under pressure, so difficult conversations feel more manageable and you feel more in control.

Our next Conflict Resolution open course dates

Tuesday 28th April | 1:00pm – 4:30pm

£150 inclusive of VAT per learner.

Upcoming Conflict Resolution Open Course dates.

Monday 18^th May | 1:00pm – 4:30pm
Friday 19^th June | 9:00am – 12:30pm
Thursday 16^th July | 9:00am – 12:30pm
Tuesday 8^th September | 9:00am – 12:30pm
Monday 19^th October | 1:00pm – 4:30pm
Friday 27^th November | 9:00am – 12:30pm

Course duration

3.5 Hours

Course learners

Individuals or Small Groups

What to expect.

Ideal for individuals or small teams who want practical conflict management, de-escalation and personal safety skills. Click through our process slider to learn what to expect and what you will gain when taking this course.

Registration:

Register and pay for your place directly with us.

An event confirmation email will be sent to you.
You will gain access to your IKON Academy Profile.
Joining instructions for the course date will be provided.

Part 1:

Understanding conflict.

Defining conflict.
Identify common causes.
Recognise behavioural changes.
Improve self-awareness.

Part 2:

Communication models and de-escalation.

Apply listening models to defuse behaviour
Use conflict resolution strategies.
Negotiate conversations effectively.
Improve assertiveness.
Communicating digitally.

Part 3:

Incident reporting and support.

Conduct dynamic risk assessments.
Post-incident procedures.
Understand the legal framework.
The options for support.

Part 4:

By the end of this course you will be able to:

Recognise conﬂict causes.
De-escalate behaviour.
Understand procedural and legal aspects.
Apply post-incident procedures.

Course completion

At the end of this course you will receive:

Your certificate of attendance.
Post course resources within the IKON Academy.
Access to future learning opportunities.

LIVE ONLINE TRAINING

To book your place onto our next open course, please get in touch.

Our next Conflict Resolution Open Course is set for –

Tuesday 28th April | 1:00pm – 4:30pm

The price is £150 inclusive of VAT per attendee.

If you’d like to book onto this course or learn more about upcoming courses, our team is ready to provide you with all the information you need.

Call us on 01473 927 333

Or email [email protected]

Book your place now

Find a  training course.

Course Finder

Explore our venue.

Training Venue

Discover The IKON Academy.

IKON Academy

Website by