James Adams.

‘The speaker was very fluent in his speech and he used examples from our own situations to help us better grasp what we were learning. I enjoyed the content of the session and I feel more confident in de-escalating conflict in the future.’

‘James ran a really great session. Lots of useful information and a few interesting, basic techniques on how to stay safe. I really enjoyed it.’

‘Our IKON Training was very good and informative. The trainer was good, he took his time to explain the course thoroughly. He gave space for us to contribute and share our experiences. The overall course was very interactive and I learnt a lot.’

‘James as always is so informative and adapts to meet the groups needs. His explanations and support when asking service specific questions are second to none. An amazing trainer and an amazing session. Always learn something new even after doing it for years. Thank you James.’

‘The recent training on managing challenging behaviour was exactly what we were looking for. It fit the brief perfectly, addressing our specific context with clarity and relevance from the outset. This was a high-quality, impactful piece of professional development that has made a meaningful difference to both staff confidence and classroom practice.’

‘We had a couple of unpleasant incidents take place in Oxford Street over the weekend and the way the team dealt with it at the moment was honestly faultless – there was no confusion or lack of confidence!’

‘I have had training many times over years, but I’ve never had a training session that not only was informative but also the trainer kept the whole group including myself engaged throughout the whole three hours.’

‘Brilliant session. Trainer was amazing. It was a very good session and the instructor made it much more interesting than similar training I’ve attended in the past.’

‘James engaged us all as we went through how to manage difficult conversations using the LEAPs model of communication in our role as advocates. Highly recommended to all clinicians.’

‘Excellent training delivered online by IKON. Highly recommended to all clinicians or anyone who has to be part of listening to difficult conversations/adverse outcomes in health care settings.’

‘It was a really good course and interactive. Really well delivered and organised. I normally dread these online courses, but I have to say I enjoyed this and learnt a lot.’

‘I now feel so much more confident in my job role after these few days training sessions. Will definitely recommend!’