Support with challenging telephone conversations

The public are becoming more frustrated as NHS services face increasing pressure, long delays and uncertainties about waiting times. When people are feeling vulnerable, they may behave in ways which can be challenging and unpredictable and this is taking its toll on the health and well-being of NHS staff on the receiving end.  

We have been supporting our clients by delivering Resolving Telephone Conflict courses to teams managing these difficult conversations.  

Delegates will learn coping strategies during and after an aggressive call and how to defuse difficult conversations, allowing discussions to progress more effectively. Read more: https://ikontraining.co.uk/courses/nhs/resolving-telephone-conflict/ 

Call us for more information: 01473 927333 or email [email protected]