Free retail training this October: Building confidence, safety and wellbeing

Frontline retail colleagues face more challenges than ever, from difficult customer interactions to growing pressure on wellbeing. That’s why, this October, IKON Training is proud to support the Retail Trust‘s #RespectRetail campaign with three free online training sessions designed to give staff practical skills they can use straight away.

What’s on offer

Across three short, focused sessions, colleagues will gain tools to manage pressure, handle conflict, and protect their wellbeing at work:

• 21 October – Mindset: Protecting wellbeing and resilience.
• 22 October – Communication: Using words, tone and body language to manage challenges.
• 23 October – Reset: Simple ways to regulate emotions and recover between interactions.

Alongside these sessions, participants will have access to two-minute shorts tackling everyday challenges, plus insights into the top five issues retail teams are facing right now.

Why it matters

• Confidence in the moment — Staff learn techniques they can apply immediately when faced with challenging situations.
• Protecting wellbeing — Tools to manage stress and recover quickly help colleagues feel supported, not left to cope alone.
• Accessible for all — Bite-sized, online and free, so every retail colleague can take part without barriers.

How to register

The sessions are open and free to all as part of the Respect Retail campaign.
Registration is simple and gives you access to all three sessions plus bonus resources.

👉 Register for free here

A step towards safer, more respectful retail

At IKON Training, we believe everyone has the right to feel safe and supported at work. These free October sessions are a practical way to help colleagues build the skills and confidence they need to thrive — whatever challenges come their way.

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