COURSE OUTLINE
Managing Challenging Behaviour Training.
Confidently handle difficult situations with our Managing Challenging Behaviour training. This course is designed for staff working with individuals who exhibit concerning, challenging, or distressed behaviour. Our primary focus is on preventing and de-escalating situations, ensuring a safe and supportive environment for everyone.
We cover effective strategies for responding to escalating incidents and provide guidance on using physical intervention skills only as a last resort. Our goal is to equip you with the knowledge and tools to handle challenging behaviours with confidence, care, and professionalism.
Suggested attendees.
When faced with physical aggression or a situation where you feel at risk, knowing how to remove yourself safely is critical. This course teaches effective breakaway techniques that prioritise personal safety while minimising harm to others.
- Anyone Facing Conflict at Work – Employees in roles where managing and de-escalating conflict is essential to safety.
- Frontline Staff – Handle difficult interactions calmly and resolve conflict before it escalates.
- Care & Support Workers – Manage challenging behaviour while maintaining professionalism and duty of care.
- Customer Service Workers – De-escalate frustrated customers and turn tense situations into positive outcomes.
- Healthcare Staff – Respond confidently to challenging interactions with patients, visitors, or colleagues.
- Education Professionals – Address disruptive or challenging behaviour in schools, colleges, or universities.
- Public Transport Staff – Manage passenger disputes, defuse tensions, and ensure a safe journey for all.
- Security & Events Staff – Handle confrontational situations while maintaining a calm and authoritative presence.
- Managers & Supervisors – Support teams through conflict, mediate disputes, and create a safe workplace culture.
Course duration
6 Hours
Course learners
12 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
We provide a flexible approach when delivering our training.
Whether you require in-person face-to-face training or a more comprehensive online support and resource solution, we provide different delivery methods to ensure you can access the right training for you and your organisation.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
MANAGING CHALLENGING BEHAVIOUR TRAINING
Please get in touch to enquire about managing challenging behaviour.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our managing challenging behaviour training equips your staff with the essential communication and physical skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]