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PMVA – Prevention & Management of Violence & Aggression Training.

Equip your team with the skills to prevent, de-escalate, and safely manage violence in the workplace. Our PMVA training, certified to industry standards, provides essential conflict resolution techniques, risk assessment strategies, and safe physical interventions to protect both staff and service users.

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Suggested attendees.

Frontline customer service staff and security teams often encounter aggression in busy, high-pressure environments. This course equips professionals with the tools to recognise potential risks, defuse confrontations, and, if necessary, use safe interventions to protect themselves and others.

PMVA (Prevention & Management of Violence & Aggression) Training is aimed at all staff where a higher level of risk occurs, and it is safer for the individual to be held or moved to a position of safety including.

  • Anyone Facing Physical Risk at Work – Employees in roles where managing aggression and disengaging safely is critical to personal and professional safety.
  • Frontline Staff – Respond confidently to aggressive behaviour and learn safe intervention techniques to protect themselves and others.
  • Care & Support Workers – Protect themselves while maintaining duty of care when supporting individuals who may display challenging behaviour.
  • Customer Service Workers – Handle difficult situations with distressed or aggressive customers while maintaining professionalism and safety.
  • Healthcare Staff – De-escalate high-tension situations with patients, visitors, or service users while ensuring personal and workplace safety.
  • Education Professionals – Manage physical challenges in schools and colleges, responding safely to aggression from students or parents.
  • Public Transport Staff – Maintain personal safety while managing passenger disputes, fare evasion incidents, or challenging behaviours.
  • Security & Events Staff – Control and de-escalate potentially volatile situations while ensuring the safety of crowds, staff, and the public.
  • Managers & Supervisors – Support teams in high-risk environments by understanding best practices for conflict resolution and aggression management.

Course duration

2 Days

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Roles and Responsibilities.

  • Learn how to respond to situations.
  • Assessing risks effectively.

Part 2:

De-escalation and Prevention Skills.

  • Recognising changing behaviours.
  • Apply customer service skills.
  • Use the attitude and behaviour model.
  • Implement listening and de-escalation strategies.

Part 3:

Legal Rights and Responsibilities.

  • Understand organisational policies and procedures.
  • Follow the legal framework for decision-making.

Part 4:

Reporting and Support.

  • Use documentation and reporting systems.
  • Implement post-incident procedures.

Part 5:

Stance and Positioning.

  • Maintain positive body language.
  • Use the reactionary gap for safety.
  • Enhance tactical awareness.

Part 6:

Breakaway and Disengagement Techniques.

  • Practice safe disengagement skills.
  • Apply balance displacement techniques.

Part 7:

Restrictive Physical Intervention.

  • Demonstrate standing, supine and seated interventions.
  • Use restraint/escorting techniques to relocate individuals.

Part 8:

Medical Implications of Techniques.

  • Identifying risks associated with restrictive interventions.
  • Recognise the medical implications of these techniques, including positional asphyxia.
  • Use restraint/escorting techniques to relocate individuals.

Part 9:

By the end of this course your team will be able to:

  • Recognise and respond to incidents.
  • Use effective communication skills.
  • Reduce risks for patients and visitors.
  • Safely escape aggressive situation.
  • Hold and relocate using accredited techniques.
  • Understand the legal and medical implications of restraint.
  • Competently report and debrief an incident.

Part 10:

At the end of this course your team will receive:

  • A certificate of attendance.
  • Access to IKON Academy digital online resource area.

Training Methods

We provide a flexible approach when delivering our training.

Whether you require in-person face-to-face training or a more comprehensive online support and resource solution, we provide a variety of different delivery methods to ensure you can access the right training for you and your organisation.

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PMVA (prevention & management of violence and aggression) TRAINING

To enquire about PMVA training, please get in touch.

To enquire about PMVA (prevention & management of violence and aggression) training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our PMVA (prevention & management of violence and aggression) training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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