COURSE OUTLINE
PMVA – Prevention & Management of Violence & Aggression Training.
Equip your team with the skills to prevent, de-escalate, and safely manage violence in the workplace. Our PMVA training, certified to industry standards, provides essential conflict resolution techniques, risk assessment strategies, and safe physical interventions to protect both staff and service users.
Suggested attendees.
Frontline customer service staff and security teams often encounter aggression in busy, high-pressure environments. This course equips professionals with the tools to recognise potential risks, defuse confrontations, and, if necessary, use safe interventions to protect themselves and others.
PMVA (Prevention & Management of Violence & Aggression) Training is aimed at all staff where a higher level of risk occurs, and it is safer for the individual to be held or moved to a position of safety including.
- Anyone Facing Physical Risk at Work – Employees in roles where managing aggression and disengaging safely is critical to personal and professional safety.
- Frontline Staff – Respond confidently to aggressive behaviour and learn safe intervention techniques to protect themselves and others.
- Care & Support Workers – Protect themselves while maintaining duty of care when supporting individuals who may display challenging behaviour.
- Customer Service Workers – Handle difficult situations with distressed or aggressive customers while maintaining professionalism and safety.
- Healthcare Staff – De-escalate high-tension situations with patients, visitors, or service users while ensuring personal and workplace safety.
- Education Professionals – Manage physical challenges in schools and colleges, responding safely to aggression from students or parents.
- Public Transport Staff – Maintain personal safety while managing passenger disputes, fare evasion incidents, or challenging behaviours.
- Security & Events Staff – Control and de-escalate potentially volatile situations while ensuring the safety of crowds, staff, and the public.
- Managers & Supervisors – Support teams in high-risk environments by understanding best practices for conflict resolution and aggression management.
Course duration
2 Days
Course learners
12 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
We provide a flexible approach when delivering our training.
Whether you require in-person face-to-face training or a more comprehensive online support and resource solution, we provide a variety of different delivery methods to ensure you can access the right training for you and your organisation.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
PMVA (prevention & management of violence and aggression) TRAINING
To enquire about PMVA training, please get in touch.
To enquire about PMVA (prevention & management of violence and aggression) training, please get in touch.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our PMVA (prevention & management of violence and aggression) training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]