COURSE OUTLINE
Conflict Resolution Training.
Empower your team with the skills to manage and resolve conflict with confidence. Our expert-led training equips professionals with practical techniques to defuse tension, communicate effectively, and handle challenging situations calmly and professionally.
Whether dealing with workplace disputes, customer interactions, or high-pressure environments, our courses provide the knowledge and strategies needed to turn conflict into positive outcomes.
Suggested attendees.
This course provides in-depth training on conflict resolution and de-escalation techniques. Learners will gain a comprehensive understanding of conflict dynamics, common causes, and effective communication strategies. They will also learn about legal and procedural responsibilities related to violence in the workplace.
Designed for anyone who interacts with the public or works in a potentially stressful environment, this course is particularly relevant for frontline staff, managers, supervisors, and anyone looking to improve their conflict resolution skills.
- Anyone Facing Conflict at Work – Employees in roles where managing and de-escalating conflict is essential to safety.
- Frontline Staff – Handle difficult interactions calmly and resolve conflict before it escalates.
- Care & Support Workers – Manage challenging behaviour while maintaining professionalism and duty of care.
- Customer Service Workers – De-escalate frustrated customers and turn tense situations into positive outcomes.
- Healthcare Staff – Respond confidently to challenging interactions with patients, visitors, or colleagues.
- Education Professionals – Address disruptive or challenging behaviour in schools, colleges, or universities.
- Public Transport Staff – Manage passenger disputes, defuse tensions, and ensure a safe journey for all.
- Security & Events Staff – Handle confrontational situations while maintaining a calm and authoritative presence.
- Managers & Supervisors – Support teams through conflict, mediate disputes, and create a safe workplace culture.
Course duration
3.5 Hours
Course learners
16 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
We provide a flexible approach when delivering our training.
Whether you require in-person face-to-face training or a more comprehensive online support and resource solution, we provide a variety of delivery methods to ensure you can access the right training for you and your organisation.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Live, Online Training.
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
CONFLICT RESOLUTION TRAINING
To enquire about conflict resolution training, please get in touch.
Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]