COURSE OUTLINE

Lone Worker Safety Training.

Stay safe and confident while working alone with our Lone Worker Safety Training. This course equips individuals with risk awareness, practical safety strategies, and conflict management techniques to handle challenging situations independently.

Designed for professionals across all sectors, our expert-led training covers situational awareness, effective communication, and de-escalation skills to reduce risk and enhance personal safety. Available in-person, on-site, or online, it ensures your team feels prepared and protected.

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Suggested attendees.

Employees who work alone or in remote locations, often referred to as ‘lone workers,’ are particularly vulnerable to safety risks. This training is designed to equip these individuals with the necessary skills and knowledge to stay safe and secure while working independently.

  • Anyone Facing Physical Risk at Work – Employees who work alone in unpredictable environments, ensuring they can assess risk and respond safely.
  • Frontline Staff – Individuals who work solo in public-facing roles, equipping them with strategies to stay safe when handling difficult encounters.
  • Care & Support Workers – Home carers, social workers, and outreach staff who need to protect themselves while supporting vulnerable individuals.
  • Customer Service Workers – Retail, hospitality, and call centre staff who may deal with aggressive customers when working alone.
  • Healthcare Staff – Community nurses, paramedics, and lone medical professionals managing challenging patient interactions.
  • Education Professionals – Tutors, outreach educators, and home-visit staff who may face confrontational situations alone.
  • Public Transport Staff – Ticket inspectors, lone station staff, and mobile workers who interact with passengers without direct support.
  • Security & Events Staff – Door supervisors, night security officers, and lone patrollers who need to manage risk independently.
  • Managers & Supervisors – Those responsible for lone-working staff, ensuring they are equipped with the right safety strategies.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Lone working and Personal Safety.

  • Define lone working.
  • Conduct dynamic risk assessments.
  • Gather critical Information.
  • Recognising vulnerable situations.
  • Understand personal and environmental impact factors.

Part 2:

Communication and Lone Working Strategies.

  • Use verbal and non-verbal communication effectively.
  • Apply communication and de-escalation strategies.

Part 3:

Policies and Procedures.

  • Follow lone working policies.
  • Understand the legal framework for lone working.
  • Implement post-incident procedures.
  • Explore support options.

Part 4:

Enhance Self-Awareness in Lone Working Situations.

  • Use distance, stance and positioning to stay safe.
  • Identify escape routes.
  • Maintain tactical awareness.

Part 5:

By the end of this course your team will be able to:

  • Define lone working.
  • Identify personal safety risks.
  • Use positive communication and de-escalate strategies.
  • Understand policies to ensure safety.

Part 6:

At the end of this course your team will receive:

  • A certificate of attendance.
  • Access to IKON Academy digital online resource area.

Training Methods

We provide a flexible approach when delivering our training.

Whether you require in-person face-to-face training or a more comprehensive online support and resource solution, we provide a variety of different delivery methods to ensure you can access the right training for you and your organisation.

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LONE WORKER SAFETY TRAINING

To enquire about lone worker safety training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our lone worker safety training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture

Call us on 01473 927 333

or email [email protected]

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