Kevin.

‘I thoroughly enjoyed the course, it was very informative and I was able to learn more about maintaining a calm and professional approach when managing potentially challenging situations.’

‘Kevin was very informative and extremely knowledgeable. I have done a lot of training session in previous roles and nothing could compare to the engagement I felt within this training.’

‘This training is the best conflict resolution training/positive behaviour I have had – and it will stick with me – I do believe this was due to the way it was presented and delivered by Kev.’

‘I work for London North West University Healthcare Trust and it was a pleasure to have this training. Kevin Cook is amazing delivering the course and we all had such a good time. I definitely recommend IKON to all NHS Trusts.’

‘ The best course I have been on in 20 years. Kev was a knowledgeable and well prepared trainer. Matched everything to the audience involved throughout the day and kept everyone included. A very enjoyable and educating day.’

‘IKON for 10+ years have developed programmes around conflict resolution and Travelsafe. Their delivery methods, adaptability, professionalism and knowledge in this area has allowed us to achieve our lowest passenger accident rate ever.’

‘Received this training as part of my mandatory requirement, can honestly say this was the best managing challenging behaviour course I have undertaken, and I’ve done a few. Thank you very much.’

‘I found this training incredibly informative and very empowering, I know the ED nurses I trained with did also. The trainer was really fun & engaging and I would totally recommend this to anyone and everyone.’

‘Fantastic course by IKON – equipped staff with skills to know how to verbally resolve negative situations and provided breakaway techniques for if physical escalation occurs.’

‘I really enjoyed this training session. Our trainer, Kevin, was so knowledgeable and explained everything clearly and thoroughly. He made it enjoyable with the interactive tasks set out for the trainees. I feel I learnt a lot from this training session.’

‘The team found the training extremely useful and learnt a lot around the topic and would 100% recommend this training to course to anyone looking into this.’

‘My trainer, Kev, did absolutely amazing in explaining everything, and was very understanding about the day-to-day threats we face in our workplace.’