Ikon Training
Read the D&A Media case study about IKON
April 12th, 2022
2 mins
About IKON.
Discover who we are, meet the expert team behind our mission, discover exciting career opportunities, or hire our fully equipped training venue – everything you need to connect with IKON Training.
Types of Courses
Course FinderConflict Resolution.
Workplaces can bring different pressures. Learn to recognise tension early and handle difficult interactions before situations escalate.
Managing Challenging Behaviour.
Staff may encounter individuals who are distressed or present behaviour that challenges. Develop calm, practical ways to respond safely.
Breakaway Disengagement.
Certain roles carry physical risk. Develop safe techniques to reduce risk and move away from harm.
Lone Worker Safety.
Working alone means managing risk without immediate support. Build awareness, preparation, and confidence to stay safe.
Resolving Telephone Conflict.
Challenging conversations over the phone can escalate quickly. Learn the skills to manage difficult interactions clearly and calmly.
De-escalation & Personal Safety.
Situations can escalate quickly. Strengthen the ability to recognise risk and respond in ways that support personal safety.
PMVA Prevention & Management of Violence & Aggression.
Certified under the Bild ACT (RRN Standards), this course supports teams to prevent escalation and respond safely using least restrictive approaches.
MVA Management of Violence & Aggression.
Managing violence and aggression requires preparation. Strengthen decision-making to recognise risk and respond safely and proportionately.
By IKON Training
April 12th, 2022
2 mins

“IKON Training initially contacted D&A Media as they were looking to implement technology within their training rooms that would significantly improve the delivery capabilities of their remote training courses, whilst helping improve their teams operational flexibility and reduce their carbon footprint.
IKON had included digital options with their training courses and wanted to invest in the latest technology that would help their trainers in delivering the very best, interactive training courses on their very own remote workplace training platform.
Their new video conferencing systems would need to offer a seamless online experience for their clients, one that would match the high-quality standards that IKON had set for the last 18 years.
Their trainers and clients would need to be able to join the remote training sessions, hosted on Microsoft Teams, at the click of a button, making it a simple and seamless experience for their users.
The systems were to be installed within their head office in Ipswich and had to be simple to use, reliable and secure.
Once D&A Media obtained this information, our technical team worked together with IKON Training to prepare a proof of concept powered by Neat, which would be perfect for utilising the Microsoft Teams video conferencing platform for both their large and small training rooms, that would meet their needs and equip their teams with secure, flexible systems within their head office.
Following the proof of concept, Microsoft Teams video conferencing systems and commercial displays were implemented within their training rooms, whilst our technical experts continued to work with IKON Trainingto ensure D&A Media had fulfilled every element of their requirements.
This enabled us to ensure we deployed a complete and fully encompassing solution, that would not only meet, but exceed their expectations.”
For more information and to read the case study in full visit D&A Media.