Local Authority & Housing Training

Lone Worker Training for Local Authority & Housing. 

Our lone worker safety training provides Local Authority and Housing staff with the essential skills to stay safe and confident while working alone. The course covers risk assessment, de-escalation techniques, effective communication, and body language.

Suggested attendees.

Housing officers, enforcement teams, and council staff frequently work alone in the community. This training equips them with the skills to assess risk, handle confrontations, and stay safe while carrying out their duties independently.

This course is essential for professionals who conduct site visits, work in isolated offices, or engage directly with the public in unpredictable situations.

  • Housing Officers & Tenant Support Teams – Manage difficult conversations in residents’ homes.
  • Environmental Health & Enforcement Officers – Assess risk and de-escalate conflict in the field.
  • Council Reception & Customer Service Staff – Stay safe when working alone in council buildings.
  • Community & Youth Workers – Ensure personal safety while working independently in public spaces.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

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Part 1:

Lone working and Personal Safety.

  • Define lone working.
  • Conduct dynamic risk assessments.
  • Gather critical Information.
  • Recognising vulnerable situations.
  • Understand personal and environmental impact factors.

Part 2:

Communication and Lone Working Strategies.

  • Use verbal and non-verbal communication effectively.
  • Apply communication and de-escalation strategies.

Part 3:

Policies and Procedures.

  • Follow lone working policies.
  • Understand the legal framework for lone working.
  • Implement post-incident procedures.
  • Explore support options.

Part 4:

Enhance Self-Awareness in Lone Working Situations.

  • Use distance, stance and positioning to stay safe.
  • Identify escape routes.
  • Maintain tactical awareness.

Part 5:

By the end of this course your team will be able to:

  • Define lone working.
  • Identify personal safety risks.
  • Use positive communication and de-escalate strategies.
  • Understand policies to ensure safety.

Part 6:

At the end of this course your team will receive:

  • A certificate of attendance.
  • Access to IKON Academy digital online resource area.

Training Methods

Flexible In-Person and Online Training Solutions for Local Authority and Housing Organisations.

Whether you need in-person training or an online support solution, we offer a range of flexible delivery methods tailored to the Local Authority and Housing sector, ensuring your organisation receives the most appropriate training to meet its needs.

Enquire today

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Live, Online Training.

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

LONE WORKER SAFETY TRAINING

To enquire about lone worker safety training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our lone worker safety training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture

Call us on 01473 927 333

or email [email protected]

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For teams facing elevated risk, conflict resolution, lone worker protection, and breakaway/disengagement.
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Designed to enhance the health and safety, self-awareness, and confidence of people who work alone.
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