Local Authority & Housing Training

Conflict Resolution Training for Local Authority & Housing.

Tailored for local authority and housing professionals, this course focuses on managing conflict in public services, handling difficult conversations, and diffusing escalating situations in community settings. Participants will learn to navigate disputes, apply de-escalation strategies, and uphold legal responsibilities when dealing with tenants, service users, and the public.

Suggested attendees.

This course is essential for public service professionals who deal with disputes, challenging behaviours, and high-tension situations. It is particularly suited to housing officers, social workers, customer service teams, and enforcement officers handling difficult interactions.

Housing Officers – Handle disputes with tenants and resolve conflicts.
Social & Community Workers – Engage with vulnerable individuals in challenging situations.
Public Servants & Field Staff – Manage complaints and difficult conversations.
Environmental Health & Enforcement Officers – Defuse tensions in public-facing roles.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Understanding Conflict.

Defining conflict.
Identify common causes.
Recognise behavioural changes.
Improve self-awareness.

Part 2:

Communication Models and De-escalation.

Apply listening models to defuse behaviour
Use conflict resolution strategies.
Negotiate conversations effectively.
Improve assertiveness.
Communicating digitally.

Part 3:

Procedural, Environmental and Legal Responsibilities.

Conduct dynamic risk assessments.
Organisational policy and best practice.
Understand the legal framework.

Part 4:

Incident Reporting and Support.

Organisational documentation and reporting system.
Post-incident procedures.
The options for support.

Part 5:

By the end of this course your team will be able to:

Recognise conﬂict causes.
De-escalate behaviour.
Understand procedural and legal aspects.
Apply post-incident procedures.

Part 6:

At the end of this course learners will receive:

A certificate of attendance.
Receive a course workbook.
Access to IKON Academy digital online resource area.

Training Methods

Flexible In-Person and Online Training Solutions for the Local Authority and Housing Sector

Whether you require in-person training or prefer an online support solution, we offer a range of delivery methods tailored to the Local Authority and Housing sector, ensuring your organisation receives the most effective training to meet its needs.

ENQUIRE TODAY

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Live, Online Training.

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

CONFLICT RESOLUTION TRAINING

To enquire about conflict resolution training, please get in touch.

Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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