LOCAL AUTHORITY & HOUSING TRAINING
Resolving Phone Conflict Training for Local Authority & Housing.
Council and housing staff often handle emotionally charged phone calls from tenants, residents, and service users. This training provides essential skills to remain calm, communicate effectively, and de-escalate difficult conversations.
Our training provides Local Authority and Housing staff with effective coping strategies to manage the stress and challenges of handling difficult or distressed phone calls and digital communications.
Suggested attendees.
This course is ideal for local government and housing professionals who manage public inquiries, disputes, or sensitive conversations over the phone, ensuring conversations remain productive and solutions-focused.
- Housing Officers – Resolve tenant concerns and disputes with professionalism.
- Customer Service & Call Centre Teams – Manage complaints and difficult inquiries calmly.
- Social & Community Support Workers – Communicate effectively with vulnerable individuals.
- Benefits & Council Tax Teams – De-escalate conflict while providing clear information.
Course duration
3.5 Hours
Course learners
16 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
Bespoke In-Person and Online Training Solutions for Local Authority and Housing Organisations.
We offer a range of training delivery options tailored to the Local Authority and Housing sector, including in-person sessions and online options. This ensures your workforce can access the most effective training to meet the highest standards.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Live, Online Training.
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
TELEPHONE AND DIGITAL CONFLICT TRAINING
To enquire about telephone and digital conflict training, please get in touch.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our telephone and digital conflict training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
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