Local Authority & Housing Training
Managing Challenging Behaviour Training for Local Authority & Housing.
Equip your team with the skills to safely manage difficult interactions with the public. Our Managing Challenging Behaviour training provides local authority and housing professionals with de-escalation techniques, communication strategies, and guidance on responding to incidents that may escalate, with physical intervention as a last resort.
Suggested attendees.
Local authority and housing professionals often work directly with the public, sometimes in emotionally charged situations. This course helps staff develop the skills to confidently manage disputes, defuse conflicts, and maintain professional and constructive communication in potentially confrontational settings.
- Housing Officers – Manage disputes and de-escalate tensions with tenants.
- Social & Community Workers – Support vulnerable individuals in high-stress situations.
- Customer Service & Reception Teams – Handle challenging conversations with residents.
- Enforcement & Compliance Officers – Manage confrontational interactions safely.
Course duration
6 Hours
Course learners
12 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course
Training Methods
A flexible approach with our training for the Local Authority & Housing sector.
Whether you need in-person training or a comprehensive online support solution, we offer a variety of delivery methods tailored to the Local Authority and Housing sector, ensuring you can access the most suitable training for your organisation.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Live, Online Training.
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
MANAGING CHALLENGING BEHAVIOUR TRAINING
Please get in touch to enquire about managing challenging behaviour.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our managing challenging behaviour training equips your staff with the essential communication and physical skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
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