Local Authority & Housing Training

Managing Challenging Behaviour Training for Local Authority & Housing.

Equip your team with the skills to safely manage difficult interactions with the public. Our Managing Challenging Behaviour training provides local authority and housing professionals with de-escalation techniques, communication strategies, and guidance on responding to incidents that may escalate, with physical intervention as a last resort.

Suggested attendees.

Local authority and housing professionals often work directly with the public, sometimes in emotionally charged situations. This course helps staff develop the skills to confidently manage disputes, defuse conflicts, and maintain professional and constructive communication in potentially confrontational settings.

  • Housing Officers – Manage disputes and de-escalate tensions with tenants.
  • Social & Community Workers – Support vulnerable individuals in high-stress situations.
  • Customer Service & Reception Teams – Handle challenging conversations with residents.
  • Enforcement & Compliance Officers – Manage confrontational interactions safely.

Course duration

6 Hours

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course

1

2

3

4

5

6

7

8

9

10

Part 1:

Exploring behaviours that challenge.

  • Identify behaviour changes.
  • Understand triggers and functions.
  • Assess environmental risks.

Part 2:

De-escalation and prevention skills.

  • Enhance self-awareness.
  • Apply the attitude and behaviour model.
  • Use listening to defuse situations.
  • Implement prevention and de-escalation strategies.

Part 3:

Legal rights and responsibilities.

  • Follow organisational policies.
  • Understand legal framework for decision-making.

Part 4:

Incident reporting and support.

  • Use documentation and reporting systems.
  • Follow post-incident procedures.
  • Explore support options.

Part 5:

Distance, stance and positioning.

  • Use positive body language.
  • Maintain a reactionary gap.

Part 6:

Relocation and distraction.

  • Apply safe relocation techniques.
  • Displace balance safely.

Part 7:

Restrictive interventions.

  • Understand clinical holding vs. restraint.
  • Demonstrate standing, supine and seated techniques.

Part 8:

Medical implications of techniques.

  • Identify physical and psychological impacts.
  • Understand positional asphyxia and acute behavioural disturbance.

Part 9:

By the end of this course your team will be able to:

  • Recognise the triggers.
  • De-escalate with communication skills.
  • Understand legal aspects of challenging behaviour.
  • Demonstrate physical safety skills.

Part 10:

At the end of this course your team will receive:

  • A certificate of attendance.
  • Access to IKON Academy digital online resource area.

Training SOLUTIONS

Training that fits your people, your goals and reinforces long-term impactful learning.

 

Whether you’re developing a whole team, supporting an individual learner, or looking for a complete learning ecosystem, IKON provides flexible solutions designed to build confidence, develop practical skills and create lasting impact.

 

Training for Companies & Larger Groups.

Build confident teams with training tailored to your organisation. Flexible delivery, practical learning and lasting impact that creates safer workplaces.

Training for Individuals & Single Learners.

Learn your way with expert-led Open Courses, live online training and flexible E-Learning designed to build confidence and fit around your life.

Explore the IKON Academy.

Learning doesn’t stop when the course ends. The IKON Academy reinforces skills, supports CPD and keeps learning active whenever it’s needed.

MANAGING CHALLENGING BEHAVIOUR TRAINING

Please get in touch to enquire about managing challenging behaviour.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our managing challenging behaviour training equips your staff with the essential communication and physical skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

training courses

More courses designed to empower people working in Local Authority & Housing.

Local Authority and HousingConflict Resolution Training – Local Authority & Housing Sector
Conflict resolution training that empowers you and your team with the skills to confidently manage conflict.
Local Authority and HousingManaging Challenging Behaviour Training – Local Authority & Housing Sector
Equipping individuals with the skills to confidently manage concerning, challenging, or distressed behaviour.
Local Authority and HousingBreakaway Disengagement Training – Local Authority & Housing Sector
Training that provides practical skills and knowledge to safely disengage from aggressive individuals.
Local Authority and HousingDe-escalation & Personal Safety Training – Local Authority & Housing Sector
For teams facing elevated risk, conflict resolution, lone worker protection, and breakaway/disengagement.
Local Authority and HousingLone Worker Safety Training – Local Authority & Housing Sector
Designed to enhance the health and safety, self-awareness, and confidence of people who work alone.
Local Authority and HousingPPO (Protest & Public Order) Training – Local Authority & Housing
Gives learners key skills and knowledge to manage public order and protests safely and professionally.
Local Authority and HousingResolving Telephone Conflict Training – Local Authority & Housing Sector
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
Local Authority and HousingMVA (Management of Violence & Aggression) Training – Local Authority & Housing
Our MVA training equips staff with the knowledge and practical skills needed to recognise and deal with escalating behaviour.

Find a 
training course.

Course Finder

Explore
our venue.

Training Venue

Discover The
IKON Academy.

IKON Academy

© IKON Training 2026

Website by