Local Authority & Housing Training

Managing Challenging Behaviour Training for Local Authority & Housing.

Equip your team with the skills to safely manage difficult interactions with the public. Our Managing Challenging Behaviour training provides local authority and housing professionals with de-escalation techniques, communication strategies, and guidance on responding to incidents that may escalate, with physical intervention as a last resort.

Suggested attendees.

Local authority and housing professionals often work directly with the public, sometimes in emotionally charged situations. This course helps staff develop the skills to confidently manage disputes, defuse conflicts, and maintain professional and constructive communication in potentially confrontational settings.

  • Housing Officers – Manage disputes and de-escalate tensions with tenants.
  • Social & Community Workers – Support vulnerable individuals in high-stress situations.
  • Customer Service & Reception Teams – Handle challenging conversations with residents.
  • Enforcement & Compliance Officers – Manage confrontational interactions safely.

Course duration

6 Hours

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course

Part 1:

Exploring Behaviours That Challenge

  • Identify behaviour changes.
  • Understand triggers and functions.
  • Assess environmental risks.

Part 2:

De-escalation and prevention skills.

  • Enhance self-awareness.
  • Apply the attitude and behaviour model.
  • Use listening to defuse situations.
  • Implement prevention and de-escalation strategies.

Part 3:

Legal Rights and Responsibilities.

  • Follow organisational policies.
  • Understand legal framework for decision-making.

Part 4:

Incident Reporting and Support.

  • Use documentation and reporting systems.
  • Follow post-incident procedures.
  • Explore support options.

Part 5:

Distance, Stance and Positioning.

  • Use positive body language.
  • Maintain a reactionary gap.

Part 6:

Relocation and Distraction.

  • Apply safe relocation techniques.
  • Displace balance safely.

Part 7:

Restrictive Interventions.

  • Understand clinical holding vs. restraint.
  • Demonstrate standing, supine and seated techniques.

Part 8:

Medical Implications of Techniques.

  • Identify physical and psychological impacts.
  • Understand positional asphyxia and acute behavioural disturbance.

Part 9:

By the end of this course your team will be able to:

  • Recognise the triggers.
  • De-escalate with communication skills.
  • Understand legal aspects of challenging behaviour.
  • Demonstrate physical safety skills.

Part 10:

At the end of this course your team will receive:

  • A certificate of attendance.
  • Access to IKON Academy digital online resource area.

Training Methods

A flexible approach with our training for the Local Authority & Housing sector.

Whether you need in-person training or a comprehensive online support solution, we offer a variety of delivery methods tailored to the Local Authority and Housing sector, ensuring you can access the most suitable training for your organisation.

ENQUIRE TODAY

MANAGING CHALLENGING BEHAVIOUR TRAINING

Please get in touch to enquire about managing challenging behaviour.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our managing challenging behaviour training equips your staff with the essential communication and physical skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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