training methods

Open courses.

Individual learning with maximum support and delivering lasting impact

IKON’s trainings open courses provide the same high‑quality conflict‑resolution training trusted by organisations. Designed and enhanced to be accessible and convenient for individuals or small groups.

These sessions are deliberately kept small to ensure that every learner receives individual attention and maintains a safe, effective learning environment.

TRAINING METHODS

Accessible training for individuals and small teams with IKON training.

Course attendees benefit from hands‑on instruction and scenario‑based exercises led by our expert trainers.

You will also benefit from learning alongside others to share experiences and learn with peers from diverse sectors.

Our online training sessions are more than just webinars. They are led by expert trainers who deliver dynamic, real-time instruction, incorporating discussions, scenario-based learning, and interactive exercises to keep participants engaged. Whether you’re learning from the office or remotely, you’ll receive the highest quality training experience.

Learn with others, without losing the personal touch.

Open Courses give you the benefit of shared experience, with space to reflect on your own real-life situations. You’ll learn alongside people from different roles and organisations, bringing fresh perspectives you can take straight back into your work, while still getting guided, practical support from an IKON trainer.

Confidence you can use the next time it matters.

These courses are built around the moments people actually face, not theory. You’ll leave with clear techniques, language swaps, and simple frameworks you can apply immediately, so you feel steadier, more prepared, and more in control when conflict starts to rise.

A clear next step, not a one-off day.

Our Open Courses are designed to support continued development, with practical takeaways you can keep using afterwards and a clear route into further learning through the IKON Academy as it launches. This helps you build confidence over time, not just for the day.

Our next Conflict Resolution open course

Wednesday 4 March | 9:00am – 12:30pm

Open courses are ideal for frontline staff, self‑employed professionals or anyone who needs conflict‑management, de‑escalation or personal‑safety skills but does not have a whole team to train. Whether you work in healthcare, retail, transport or local government, you’ll gain practical techniques that can be immediately applied at work. Individuals and small teams looking for a cost‑effective way to access IKON’s expertise will find these courses an invaluable option.

What you’ll learn

Why conflict escalates, and how to slow it down early – We break down what drives escalation and how to spot the early signals. You’ll learn simple steps to slow things down before they tip.
How to stay steady under pressure and communicate with confidence – You’ll practise staying calm and clear when tension rises, using practical techniques to manage your voice, pace and presence.
Practical de-escalation techniques you can use straight away – Hands-on tools you can apply immediately to reduce intensity, regain structure, and move situations forward safely.
Language that reduces heat, sets boundaries, and keeps conversations productive – You’ll take away language swaps and boundary phrases that help you stay firm without inflaming, keeping conversations on track.
Simple frameworks for resolving issues and restoring working relationships – Straightforward frameworks to diagnose what’s really happening, agree next steps, and repair relationships after difficult moments.
Industry‑recognised certification – On completion, attendees receive a digital IKON Certificate of Attendance certificate. This recognition evidences professional development and can support compliance requirements.