Discover the training courses that will make a positive impact on the lives of your people, and their wider working environment.
Find the most valuable training solutions for your team or organisation – simply select your situational need, industry sector (if relevant) and your preferred delivery method. We will then recommend you the courses that will best support your training objectives.
Conflict Resolution
Duration: 3.5 hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Designed to enhance your peoples understanding, skills and knowledge in recognising, managing and resolving conflict situations effectively.
This course is aimed at:
- Frontline staff
- People facing roles
- New & existing employees
- Applicable to all industries
Managing Challenging Behaviour
Duration: 6 hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Equipping individuals with the skills to confidently manage concerning, challenging, or distressed behaviour.
This course is aimed at:
- Frontline staff
- People facing roles
- New & existing employees
- Applicable to all industries
Breakaway Disengagement
Duration: 3.5 Hrs
In-Person Training
Affiliate Trainer Programme
IKON Academy
Training that provides practical skills and knowledge to safely disengage and remove themselves from potential harm.
This course is aimed at:
- Frontline staff
- People facing roles
- New & existing employees
- Those facing challenging or aggressive behaviour
De-escalation & Personal Safety
Duration: 6 hours
In-Person Training
Affiliate Trainer Programme
IKON Academy
A comprehensive solution for teams facing elevated risk: conflict resolution, lone worker protection, and breakaway/disengagement strategies in one course.
This course is aimed at:
- Frontline staff
- People facing roles
- New & existing employees
- Those facing challenging or aggressive behaviour
Lone Worker Safety
Duration: 3.5 hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Our lone worker safety training will improve the health and safety, self-awareness and confidence of people who work without supervision.
This course is aimed at:
- Lone workers
- People facing roles
- New & existing employees
- Applicable to all industries
PMVA (Prevention & Management of Violence & Aggression) Training
Duration: 2 Days
In-Person Training
Affiliate Trainer Programme
IKON Academy
Designed for security and response teams involved in the pro-active management of violence and aggression.
This course is aimed at:
- Frontline security staff
- People facing roles
- New & existing employees
- Those facing challenging or aggressive behaviourTeams
Resolving Telephone Conflict
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
This course is aimed at:
- Customer Service Representatives
- Receptionists & Call Handlers
- Sales & Support Teams
- Helpline & Emergency Response Staff
RRN (Restraint Reduction Network) Managing Challenging Behaviour
Duration: 3 Days
In-Person Training
Affiliate Trainer Programme
Certified by Bild ACT, this course meets RRN Training Standards to manage challenging behaviour.
This course is aimed at:
- Frontline staff
- People facing roles
- New & existing employees
- Those requiring RRN Standards
Protest & Public Order
Duration: 6 Hrs
In-Person Training
This course provides participants with the essential skills to manage protests and civil unrest safely and professionally.
This course is aimed at:
- People facing roles
- Event security personnel
- Venue managers
- Compliance officers
Physical Intervention Equipment
Duration: 6 Hrs
In-Person Training
IKON Academy
If your team uses or is considering using specialised safety equipment, our tailored courses can help you integrate these tools seamlessly into your conflict management strategies.
This course is aimed at:
- Frontline workers
- Healthcare
- Security personnel
- Community workers