Facilities, Retail & Leisure Sector training

Protest & Public Order Training for the Facilities, Retail & Leisure Sector.

Prepare your team to confidently manage protests and public order situations with expert-led training. This course equips professionals with risk assessment, crowd dynamics understanding, de-escalation techniques, and legal considerations to handle challenging scenarios safely and effectively.

This course is specifically designed to allow your staff to confidently manage protests by balancing legal obligations, professional conduct, and site and personal security. It covers safe removal techniques and collaboration with event managers and law enforcement to protect your business reputation and to protect your staff and the public.

Suggested attendees.

Public spaces such as shopping centres, entertainment venues, and leisure facilities may become focal points for protests. Staff must be prepared to handle large gatherings, potential disruptions, and public safety risks while protecting customers and assets. These roles benefit from understanding how to manage protests while upholding legal and professional standards.

  • Security teams & door supervisors
  • Shopping centre & venue managers
  • Retail & leisure facility operators
  • Public relations & customer experience teams

Course duration

6 Hours

Course learners

Max 12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

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2

3

4

5

6

Part 1:

Understanding protest.

  • Importance of professional handling of protests.
  • Brief history and evolution
    of protests.
  • Legal implications: Understanding the right to protest as a qualified right.
  • Balancing protest rights with those of others—key to
    decision-making
    on intervention.

Part 2:

Operational considerations.

  • Importance of strong collaboration with venue
    event managers.
  • Identifying the venue’s goals and resources.
  • PRT resources/medical support.
  • Working in sterile areas.
  • Protocol for recording actions to demonstrate proportionality.

Part 3:

Techniques.

  • Overview of manual protester removal methods.
  • Practical exercises on safe and respectful removal.
  • Importance of maintaining professional conduct under observation.

Part 4:

Security Awareness.

  • Preparing for potential multiple protests.
  • Ensuring controlled areas remain secure.

Part 5:

Collaboration with law enforcement.

  • Engaging with Met Police specialists.
  • The trigger point for police involvement/police resources available.

Part 6:

Presenting evidence.

  • Guidelines for gathering and presenting evidence of actions taken.

Training Methods

Protest and public order training bespoke to the retail industry.

Whether you need in-person, face-to-face training or online training options, we offer a range of delivery methods to fit with shift work and to ensure your organisation can access the training that best suits your needs.

Enquire today

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Live, Online Training.

Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

PROTEST PUBLIC ORDER TRAINING

To enquire about protest and public order training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our protest public order training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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