Facilities Retail & Leisure Sector
Managing Challenging Behaviour Training for the Facilities Retail & Leisure Sector.
Empower your team to handle difficult customer interactions with confidence. Our Managing Challenging Behaviour course equips retail, facilities, and leisure professionals with de-escalation skills, effective communication techniques, and guidance on responding to escalating situations, using physical intervention only as a last resort.
Suggested attendees.
Customer-facing roles often require handling difficult interactions, from dissatisfied customers to security incidents. This course is designed for retail, leisure, and facilities management professionals who need to stay calm under pressure, defuse tense situations, and maintain positive interactions with the public while ensuring a safe environment.
- Retail & Customer Service Teams – Manage difficult customers and de-escalate tense situations.
- Security & Loss Prevention Staff – Address aggressive behaviour and protect staff and customers.
- Leisure & Hospitality Workers – Handle challenging guests and maintain a safe environment.
- Facilities Management Teams – Manage interactions with the public in high-traffic areas.
Course duration
6 Hours
Course learners
12 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
Flexible Training Solutions specifically for the Facilities, Retail & Leisure Sector.
We provide a variety of training delivery options tailored to the Facilities, Retail & Leisure sector, including in-person, face-to-face sessions and comprehensive online support and resource platforms. Our flexible approach ensures you can access the training you need, customised to meet your specific operational requirements.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Live, Online Training.
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
MANAGING CHALLENGING BEHAVIOUR TRAINING
Please get in touch to enquire about managing challenging behaviour.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our managing challenging behaviour training equips your staff with the essential communication and physical skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
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