Facilities Retail & Leisure Sector
De-Escalation & Personal Safety Training for the Facilities Retail & Leisure Sector.
Frontline staff in customer-facing roles often encounter difficult interactions. This training helps professionals remain calm under pressure, use verbal and non-verbal communication to de-escalate tensions, and maintain personal safety in unpredictable situations. It is designed to enhance self-awareness, build confidence, and equip your team with the skills to safely manage and disengage from potentially harmful situations.
Suggested attendees.
This course is designed for professionals working in fast-paced public environments, where handling conflict effectively is key to providing excellent service while ensuring staff safety.
- Retail & Customer Service Teams – Defuse aggressive behaviour and ensure a positive customer experience.
- Security & Loss Prevention Staff – Manage conflict situations with confidence and professionalism.
- Leisure & Hospitality Workers – Handle difficult guest interactions calmly and safely.
- Facilities Management Teams – Respond to challenging public interactions effectively.
Course duration
6 Hours
Course learners
12 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
Flexible Training Solutions for Facilities, Retail, and Leisure Teams.
We provide a variety of delivery options to suit the needs of your facilities, retail, and leisure organisation, including in-person, face-to-face training and comprehensive online support and resources. This flexibility ensures your team has access to the right training, tailored to meet their specific requirements.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
De-escalation & Personal Safety Training
To enquire about De-escalation & Personal Safety Training, please get in touch.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our de-escalation & personal safety training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
training courses