Facilities, Retail & Leisure Training
Breakaway Disengagement Training for Facilities, Retail & Leisure Workers
Equip yourself with the skills to safely disengage from physical aggression with our Breakaway Training. Designed for customer-facing roles, this course provides practical techniques to remove yourself from threatening situations while maintaining professionalism and minimising risk to others, alongside guidance on the legal use of physical techniques. Combining theory and hands-on practice, sessions address your workforce’s specific needs.
Suggested attendees.
Public-facing roles can involve unpredictable interactions, from aggressive customers to security incidents. This training helps staff confidently handle situations where personal safety may be at risk, ensuring they can disengage safely and reduce the likelihood of harm.
- Retail & Hospitality Staff – Handle difficult customers and avoid escalation.
- Security & Loss Prevention Teams – Manage aggressive behaviour safely.
- Leisure & Events Staff – Stay in control during high-pressure situations.
- Cleaning & Facilities Teams – Respond confidently to challenging encounters.
Course duration
3.5 Hours
Course learners
12 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
Flexible Training Solutions for Facilities, Retail & Leisure Sector: In-Person and Online Options
We offer flexible training options to the specific needs of the Facilities, Retail, and Leisure sector, including face-to-face sessions or our affiliate training programme. At IKON, we understand the challenges of these industries and collaborate with you to provide accessible, effective support, helping your team maintain a safe and productive environment.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
BREAKAWAY DISENAGEMENT TRAINING
To enquire about breakaway disengagement training, please get in touch.
Invest in your team’s development and empower them to handle challenging situations with confidence. Our breakaway disengagement training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
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