Facilities, Retail & Leisure Sector
Conflict Resolution Training for the Facilities Retail & Leisure Sector.
Designed for staff in customer-facing roles, this course provides practical conflict resolution and de-escalation training to handle difficult situations with confidence. Participants will explore common triggers in retail, leisure, and facilities management, learning how to communicate effectively, defuse aggression, and ensure a safe environment while understanding legal responsibilities.
Suggested attendees.
This course is tailored for individuals in customer-facing roles who encounter difficult situations with the public. It is ideal for security personnel, customer service teams, store managers, and venue staff looking to enhance their conflict resolution and de-escalation skills.
- Customer Service Staff – Defuse tense situations with customers and visitors.
- Security & Front-of-House Teams – Manage conflict and ensure a safe environment.
- Store & Venue Managers – Handle complaints and support staff in de-escalation.
- Cleaning & Maintenance Staff – Address issues professionally in high-footfall areas.
Course duration
3.5 Hours
Course learners
16 Per Course
Course content.
Click through our process slider to learn what to expect and what you will gain when taking this course.
Training Methods
Flexible Training Solutions Tailored for Retail Success.
We provide tailored training solutions designed specifically for the retail sector, offering flexible delivery options to meet your business’s unique needs. Choose from in-person, face-to-face sessions conducted at your convenience, or you can opt for our online support and resource platform. Our approach ensures your team has access to the right training, exactly when they need it, to drive success within their roles and your business.
In-Person Training.
Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.
Live, Online Training.
Our effective remote communications training enables your people to get the training they need wherever they are, with a dedicated live IKON trainer.
Affiliate Trainer Programme.
IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.
conflict resolution Training
To enquire about Conflict Resolution Training, please get in touch.
Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.
Call us on 01473 927 333
or email [email protected]
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