Facilities Retail & Leisure Sector

Lone Worker Training for the Facilities, Retail & Leisure Sector.

Our lone worker safety training is designed to give your workers essential skills to remain safe in the workplace. The course covers key areas such as risk assessment, de-escalation techniques, effective communication, and understanding body language.

We align with your businesses needs enable your staff to be empowered to handle challenging situations, prioritising their safety and wellbeing at all times.

Suggested attendees.

Retail and leisure workers often work alone in stores, warehouses, or late-night venues. This training helps staff recognise potential risks, communicate effectively, and handle difficult situations safely while working independently. This course is essential for employees working alone or in low-staffed environments, ensuring they have the knowledge and skills to manage risks confidently.

  • Retail & Store Staff – Stay safe while working alone, especially in out-of-hours shifts.
  • Security & Night Staff – Manage incidents confidently with risk-aware strategies.
  • Cleaning & Maintenance Teams – Handle lone working situations safely in public or private spaces.
  • Leisure & Hospitality Workers – Reduce risks when working independently in bars, gyms, or hotels.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Lone working and Personal Safety.

  • Define lone working.
  • Conduct dynamic risk assessments.
  • Gather critical Information.
  • Recognising vulnerable situations.
  • Understand personal and environmental impact factors.

Part 2:

Communication and Lone Working Strategies.

  • Use verbal and non-verbal communication effectively.
  • Apply communication and de-escalation strategies.

Part 3:

Policies and Procedures.

  • Follow lone working policies.
  • Understand the legal framework for lone working.
  • Implement post-incident procedures.Explore support options.

Part 4:

Enhance Self-Awareness in Lone Working Situations.

  • Use distance, stance and positioning to stay safe.
  • Identify escape routes.
  • Maintain tactical awareness.

Part 5:

By the end of this course your team will be able to:

  • Define lone working.
  • Identify personal safety risks.
  • Use positive communication and de-escalate strategies.
  • Understand policies to ensure safety.

Part 6:

At the end of this course your team will receive:

  • A certificate of attendance.
  • Access to IKON Academy digital online resource area.

Training Methods

Providing flexible training to the retail sector. 

We provide a range of delivery methods to fit your businesses and workers requirements. These methods include in-person face-to-face training and comprehensive online support. This flexibility ensures you can access the right training, bespoke to fit your team’s specific needs and schedule.

Enquire today

LONE WORKER SAFETY TRAINING

To enquire about lone worker safety training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our lone worker safety training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture

Call us on 01473 927 333

or email [email protected]

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