The evolution of IKON Training’s courses: Why clarity matters

At IKON Training, our mission has always been clear: to equip people with the skills, knowledge, and confidence to manage conflict and challenging situations safely and effectively. But as workplace challenges evolve, so must the way we communicate our training solutions.  

With the launch of our refreshed brand and new website, we saw an opportunity to refine the way we present our courses, ensuring that finding the right training for your team is easier than ever.  

That’s why we’ve updated some of our course names and improved our descriptions to provide greater clarity and accessibility, ensuring that every organisation can quickly find the right training for their needs. 

Why these changes? 

We recognise that different sectors use different terminology, and that won’t change.  

Whether your organisation refers to “conflict resolution” or “challenging behaviour management,” our training remains the same designed to empower people with the skills they need to stay safe, professional, and in control.  

However, clearer descriptions mean you can now identify the most relevant course faster, making it easier to invest in training that truly makes a difference. 

Our updates have been driven by our core values: 

People First – Ensuring every course is accessible and directly relevant to those who need it. 

Confident Communicators – Providing clarity in what we offer and how it benefits organisations. 

Expert Educators – Ensuring our training aligns with the latest industry challenges and best practices. 

Positive Change-Makers – Helping businesses and teams create safer, more professional workplaces. 

A breakdown of our core courses: 

Each of our core courses has been carefully refined to better reflect its content, benefits, and practical applications. Rest assured that while the training itself hasn’t changed, the way we describe them now better reflects the practical skills and real-world benefits they provide. 

– Conflict Resolution

This course enhances people’s understanding, skills, and knowledge of recognising, managing, and resolving conflict situations effectively. Whether in frontline roles or managerial positions, handling difficult interactions professionally can defuse situations before they escalate. Learn More. 

– Managing Challenging Behaviour 

Our training equips people to effectively manage individuals who exhibit concerning, challenging, or distressed behaviour. This course is designed to help professionals feel more confident and prepared when faced with unpredictable or heightened situations. Learn More. 

– Breakaway Disengagement 

For those working in environments where physical aggression may occur, our Breakaway Disengagement course provides safe, effective techniques to remove yourself from harm without escalating the situation. This is essential for professionals who interact with the public in unpredictable circumstances. Learn More. 

– Lone Worker Safety 

Working alone presents unique risks, which is why this course is designed to improve self-awareness, safety, and confidence for those without supervision. Whether visiting clients, working remotely, or handling public interactions alone, this training helps mitigate risk and improve personal security. Learn More. 

– Resolving Telephone Conflict 

Difficult conversations don’t just happen face-to-face. This course empowers teams to manage and resolve challenging calls professionally and confidently, helping to de-escalate tensions and achieve positive outcomes, even in high-pressure situations. Learn More.

– RRN Managing Challenging Behaviour 

Certified under the Restraint Reduction (RRN) Network Training standards, this course ensures that professionals working in high-risk settings can minimise restrictive interventions and focus on preventative and de-escalation techniques. It is ideal for healthcare, social care, and education professionals who support individuals with complex needs. Learn More. 

– De-escalation & Personal Safety 

A comprehensive solution for teams facing elevated risk, this course combines conflict resolution, lone worker protection, and breakaway disengagement strategies into one structured learning experience. Designed for high-risk environments, it ensures that professionals feel secure in handling conflict safely. Learn More.

– PMVA – Prevention & Management of Violence & Aggression 

This course is tailored for security and response teams involved in the proactive management of violence and aggression. From conflict prevention to controlled physical interventions, it ensures that teams are equipped with the skills and confidence to handle volatile situations. Learn More.

– Protest & Public Order 

Managing public gatherings, protests, or large-scale events requires a calm, strategic approach. This course provides essential training for professionals dealing with public order situations, ensuring safety, professionalism, and compliance with regulations. Learn More.

– Physical Intervention Equipment  

For organisations using physical intervention equipment, this course provides essential training on safe, legal, and appropriate use. Covering everything from restraint techniques to compliance with best practice guidelines, this course is critical for security, healthcare, and enforcement professionals. Learn More.

Sector-specific training for maximum relevance 

We understand that different industries face unique challenges, which is why we offer sector-specific versions of our core courses. Whether you work in healthcare, education, transport, retail, security, or social care, our training is adapted to meet the real-world demands of your industry. This ensures that your team receives highly relevant, practical training that aligns with sector regulations, best practices, and workplace realities. 

Flexible delivery options to suit your needs 

At IKON Training, we understand that organisations have different needs, which is why we offer flexible training delivery methods: 

Face-to-Face Training – Expert-led, in-person interactive sessions at your venue or ours. 

Live Online Training – Engage with our trainers in real-time, no matter where you are. 

Train the Trainer Programmes – Empower your in-house teams to deliver training themselves. 

Have questions? We’re here to help 

We appreciate that every organisation has its own language and approach when it comes to training. These updates don’t change what we deliver – but they do make it easier to access the training you need. If you’re unsure which course is the right fit, our Course Finder Tool is designed to guide you in the right direction. 

Contact IKON Training.

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