Discover the training courses that will make a positive impact on the lives of your people, and their wider working environment.
Find the most valuable training solutions for your team or organisation – simply select your situational need, industry sector (if relevant) and your preferred delivery method. We will then recommend you the courses that will best support your training objectives.
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Local Authority and Housing
PPO (Protest & Public Order) Training – Local Authority & Housing
Duration: 6 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
Gives learners key skills and knowledge to manage public order and protests safely and professionally.
This course is aimed at:
- Housing officers & enforcement teams
- Community safety & neighbourhood teams
- Compliance & governance officers
- Public relations & engagement staff
Transport
De-escalation & Personal Safety Training – Transport Sector
Duration: 6 hours
In-Person Training
Affiliate Trainer Programme
IKON Academy
For teams facing elevated risk, conflict resolution, lone worker protection, and breakaway/disengagement.
This course is aimed at:
- Bus & Train Operators
- Station & Transport Hub Staff
- Ticket Inspectors & Revenue Protection Officers
- Civil Enforcement & Public Safety Officers
Transport
Breakaway Disengagement Training – Transport Sector
Duration: 3.5 Hrs
In-Person Training
Affiliate Trainer Programme
IKON Academy
Training that provides practical skills and knowledge to safely disengage from aggressive individuals.
This course is aimed at:
- Bus, Train & Taxi Drivers
- Ticket Inspectors & Conductors
- Parking & Civil Enforcement Officers
- Public Transport Customer Service Team
Transport
Resolving Telephone Conflict Training – Transport Sector
Duration: 3.5 Hrs
In-Person Training
IKON Live, Remote Workplace Training
Affiliate Trainer Programme
IKON Academy
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
This course is aimed at:
- Customer Service & Complaints Teams
- Station & Transport Hub Staff
- Ticketing & Revenue Protection Officers
- Public Sector Helpline Teams
Transport
PMVA (Prevention & Management of Violent & Aggressive) Behaviour Training – Transport Sector
Duration: 2 Days
In-Person Training
Affiliate Trainer Programme
IKON Academy
Designed for security and response teams involved in the pro-active management of violence and aggression.
This course is aimed at:
- Bus & Train Operators
- Station & Transport Hub Staff
- Ticket Inspectors & Revenue Protection Officers
- Civil Enforcement & Public Safety Officers
NHS
PPO (Protest & Public Order) Training – NHS Sector
Duration: 6 Hrs
In-Person Training
Gives learners key skills and knowledge to manage protests safely and professionally.
This course is aimed at:
- NHS security officers
- Hospital estates & facilities managers
- Patient liaison & safeguarding teams
- Communications & media representatives
Transport
PPO (Protest & Public Order) Training – Transport
Duration: 6 Hrs
In-Person Training
Gives learners key skills and knowledge to manage protests safely and professionally.
This course is aimed at:
- Transport security & revenue protection officers
- Station & depot managers
- Safety & compliance officers
- Passenger experience & communications teams