transport

De-Escalation & Personal Safety Training for the Transport Sector.

This comprehensive training solution is specifically crafted to support teams managing heightened risks in the Transport sector, including conflict resolution, lone worker safety, and breakaway/disengagement strategies. With an emphasis on addressing the unique challenges faced within the industry, this course provides practical, policy-aligned strategy to enhance safety, resilience, and effective response protocols.

We work collaboratively with the sector to ensure our training remains up-to-date, relevant, and tailored to meet the needs of those operating in dynamic and safety-critical environments.

Suggested attendees.

Transport professionals and public service workers often encounter challenging interactions with passengers, customers, or the general public. This course helps staff develop the skills to de-escalate tense situations, maintain authority, and ensure their personal safety.

Ideal for frontline worker in the transport or public services sector who deals with passengers or members of the public will benefit from learning to defuse potential conflicts and protect themselves in challenging situations.

Bus & Train Operators – Manage passenger disputes safely and effectively.
Station & Transport Hub Staff – Handle difficult public interactions while maintaining service.
Ticket Inspectors & Revenue Protection Officers – De-escalate fare disputes and confrontations.
Civil Enforcement & Public Safety Officers – Maintain authority while reducing risk of aggression.

Course duration

6 Hours

Course learners

12 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

Part 1:

Exploring Conflict & Lone Working.

Define conflict.
Explore lone working challenges.
Understand the causes of conflict.
Recognise behavioural changes.

Part 2:

Communication Models and De-escalation.

Apply the attitude and behaviour model.
Use communication and de-escalation strategies.
Implement listening models to defuse situations.
Manage difficult conversations effectively.

Part 3:

Procedural, Environmental and Legal Responsibilities.

Conduct dynamic risk assessments.
Gather critical information.
Understand decision-making factors.
Organisational policies and legal frameworks.

Part 4:

Lone Working and Personal Safety.

Enhance self-awareness in lone working.
Understand the importance of distance, stance and positioning.
Improve situational awareness.
Learn breakaway disengagement techniques.

Part 5:

Incident Reporting and Support.

Organisational documentation and reporting system.
Post-incident procedures.
The options for support.

Part 6:

By the end of this course your team will be able to:

Recognise escalating behaviour.Reduce conflict risks.
Manage a conflict situation successfully.
Interpret procedural, environmental and legal context.
Safely remove themselves from harm.

Part 7:

At the end of this course your team will receive:

A certificate of attendance.
Access to IKON Academy digital online resource area.

Training Methods

Flexible Training and Support for Transport Teams.

Whether you need in-person, face-to-face training or a comprehensive online support and resource solution, we offer a range of delivery methods to ensure your Transport organisation can access the most relevant training for its specific needs. Our flexible approach adapts to the preferences and requirements of your team, providing effective and accessible training solutions to support your staff in delivering quality services to the community.

ENQUIRE TODAY

In-Person Training.

Many of our courses, especially those with physical skills, can be delivered in a face-to-face in-person training environment, either at your venue or ours.

Affiliate Trainer Programme.

IKON’s train the trainer service enables your team to deliver accredited and valuable training that builds confidence and trust with their colleagues.

DE-ESCALATION & PERSONAL SAFETY TRAINING

To enquire about De-escalation & Personal Safety Training, please get in touch.

Invest in your team’s development and empower them to handle challenging situations with confidence. Our de-escalation & personal safety training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

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